Child Item

I paid for account and the invoice was generated but the account still hasn't upgrade.

Dropbox Plan
(Plus)
Payment Method
(Card)
How did you upgrade?
(Dropbox website)

payment method - credit card - directly through dropbox website - inolvice number - removed by moderator

Question or Issue
payment made but account still downgraded - how can a company this big be so poorly managed

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Hey @graizada, let's jump right into this!

I went ahead and created an email on my end for you in order for us to investigate further.

Reply back to me, and we'll take it from there.

Thanks a bunch!

thanks - let me know