Child Item

I didn't receive the referral space to my Dropbox account.

Dropbox Plan

Standard
Device

iPhone 13, Elitebook 845 G10, Microsoft Book
Operating System/Browser (if using the web)

Windows 11
Dropbox App Version (if using the app)

Latest

Question or Issue

Hi,

[removed per Community Guidelines] signed in on my referral request, but the bonus space is not promised tro my account? Can you please look after it?

Greetings,

Ivo

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Referrals

Comments

Nancy

Hi @IvoBerkhoff! Thanks for your post.

As a first step, I’d recommend looking at this Community post, in case some of the scenarios there apply to you.

Other than that, have you already reached out to our support team perhaps? Since we don't have any account visibility here on the forum, I can check any ticket number(s) you may have and go from there.

Keep me posted.

IvoBerkhoff

Hi Nancy,

I don't meet these scenarios, so how do I contact your helpdesk? It seems they're too well protected. I've tried everything and ended up here. How can I contact the Dropbox Helpdesk directly?

Thanks in advance 👍

Greetings, Ivo

Nancy

Thanks for double checking, Ivo! And no worries; I’ve just logged a ticket for you.

Please check your Community email address and reply back to me.

IvoBerkhoff

Thanks a lot Nancy.

Have a nice day 👍😃

Nancy

You too, Ivo! 😊