Child Item

Cookie preferences icon blocking functionality in Excel for the web spreadsheets

A cookie preferences icon recently appeared in the bottom left hand corner of excel for web sheets when accessed through dropbox. despite choosing and saving cookie preferences the cookie doesnt go away, and blocks the ability to toggle left through excel sheet tabs .

Is there a way to remove this cookie icon?

Find more posts tagged with

Web

Third Party Integrations

Closed - Not for right now

Closed - Inactive

Accepted answers

DimitriR

Hannah
I was able to resolve and remove the cookie by changing browser setting in Chrome privacy and security > third party cookies > & switching on send do not track request.

All comments

Hannah

Hey @DimitriR, thanks for your post.

I think this icon is probably coming from Office for the web, but can you open another browser and sign in to your Dropbox account from there, to see if you get the same behavior?

Let me know what you find.

DimitriR

I guess it could be coming from excel for web, but when we click on the cookie icon it brings up Dropbox cookie settings?

When preferences are selected and saved the cookie remains blocking the left < that allows users to toggle to the left tabs of the spreadsheets.

DimitriR

The cookie icon displays in MS Edge browser and Chrome

DimitriR

DimitriR

Hannah
I was able to resolve and remove the cookie by changing browser setting in Chrome privacy and security > third party cookies > & switching on send do not track request.

Hannah

Thanks for the update on this, Dimitri, I'm glad you were able to resolve it!

If you come across any other issues, please don't hesitate to let us know.

Have a great day!

ducsue

Yes, Remove this cookie icon. It is blocking the left arrow on the online excel app possible other excel app as well.

Nancy

Thanks for your post, @ducsue!

Is this something you see across different web browsers (even in incognito mode)?

What options do you see, if you click on the cookies icon?

Finally, if you happen to have a Microsoft Word file saved on your Dropbox account, can you please open it and let me know if you see the cookies button placed in the same position?

Let me know what you find.

ducsue

It happened a few days ago and is appearing in Chrome (only use windows chrome) both regular and incognito mode. Cookies appears in online Word & Excel app.

Hannah

Thanks for the update here, @ducsue.

Have you tried the steps that resolved this for the OP above, to see if they help in your case as well?

ducsue

Yes, that works removing the icon.

ducsue

Well, I said that the steps to remove the icon works. However, when I revisit the page again, the icon reappears. Refreshing the page removes it only to reappear again on next session.

Nancy

Thanks for updating us, @ducsue! If you follow the same steps again via your Chrome browser’s settings, is the “Do not track” setting disabled again?

ducsue

Playing around with the toggling the do not track request toggle doesn't do anything to remove the icon. Whether it is toggled on or off, the icon will appear when the page is open again. Refreshing it will remove the icon only to reappear again the next time you open the file.

My excel file is password protected, having to re input the password on every refresh is quite annoying.

Neal

Hi @ducsue,

Thank you for letting us know. I'll raise this internally to see if I can glean any more information.

In the meantime, I'd suggest using keyboard shortcuts to toggle left and right between the tabs:

Next Tab (Right): Alt + Down Arrow
Previous Tab (Left): Alt + Up Arrow
- Note: On a Mac, you can use Option (possibly the Right Option key) instead of Alt for the same function.

Just a suggestion while we look into this.

Neal

Hi @ducsue,

The team confirmed that they are aware of this issue and are currently fixing this. This should be rolled out soon.

Dell_Dropbox

Hey everyone,

Just following up, a fix was recently released for this and the issue should be solved