My referral was marked as ineligible. What can I do?

Question

Hi, I sent a referral invite to my son's email, but the first signup attempt was made on the same computer I used. That caused the referral to be marked as “Ineligible.”

My son is new to Dropbox and tried again on a different device, but the referral still shows as ineligible.

Is there any way to fix this?

Thanks!

Walter · Accepted Answer

Hey @K0n63n - thanks for using Dropbox and sorry to hear you're having issues with this.

I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Thanks!