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Dropbox not linking with Cloud Duplicate Finder on iPad via Chrome

Hi,

I am trialling Dropbox and trying to use it with Cloud Duplicate Finder (CDF) on my iPad (via Chrome). Unfortunately, the integration is stuck in a loop.

Steps I’ve tried:

Clearing Chrome cookies & site data.
Signing out and back into both Dropbox and CDF.
Pressing “Add New Drive → Dropbox” inside CDF.

What happens:

CDF shows a grey “Dropbox” box but never expands into my folders.
Each refresh just re-loads the same grey entry instead of opening the Dropbox permission popup.
I can’t access or select any folders to scan.

Expected:

Dropbox should trigger the login/permission popup, then allow CDF to show the folder tree.

This feels like a Dropbox ↔ CDF OAuth connection issue on iPad. Could a Dropbox moderator confirm if this is known, and if there’s a fix or workaround?

Thanks,

Jolanda Seabourne

Tags: Dropbox, iPad, Chrome, Cloud Duplicate Finder, Integration issue

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Comments

Mark

JolandaUK wrote:
Could a Dropbox moderator confirm if this is known, and if there’s a fix or workaround?

Nobody here would know I'm afraid (and its certainly never ever a thing I've seen mentioned on here - even the app name I've never seen before).

The only people who really would be able to help with it is the app developer. Have you looked to see if they have a support forum?

Walter

Hey @JolandaUK - thanks for posting on our Community and using Dropbox.

I'm afraid Mark is correct here as this would be outside of our own remit since the integration comes from CDF directly.

Let us know if you have anything else to ask!