Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Hi @Queen22, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
@J23 wrote: The laptop has previously had dropbox as it's a shared device.
The laptop has previously had dropbox as it's a shared device.
That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).
Nekojin wrote: After completing this, I log back into my account to check the referral status, and it says "inelegible"
After completing this, I log back into my account to check the referral status, and it says "inelegible"
Its inelegibe because of the fact you havent met the requirements of the promotion - which is that it is installed on to a unique computer. As you have uninstalled your own Dropbox and installed theres and then uninstalled again it doesnt meet that requirement. This has been in for a long long time to prevent abuse.
Hey @renatomichel, I just sent you an email.
I'll be happy to look into this with you. Reply back, and we'll take it from there.
Thanks!
Hey @K0n63n - thanks for using Dropbox and sorry to hear you're having issues with this.
I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.
Hi there, @Richard36, let's jump right into this!
I'm happy to investigate further. I went ahead and opened a ticket on my end for you.
You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.
Thanks a bunch!
Hey @SnailMango!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll be more than happy to investigate.
Hey @renatomichel, thanks for posting this on our Community.
Have you also signed in to the desktop app on your computer and the referral space hasn’t been granted to your Dropbox accounts yet?
Other than that, I can see that you’ve also posted under the Portuguese section of our forum (in this thread); would you prefer to continue in English here, or in Portuguese instead?
Let me know and we’ll go from there.
The bonus space isn't actually added instantly. You have to go through all the steps to claim it, and it will likely take some time for it to appear. So if it's still not there after a day or two, you should check the status of the claim in your Dropbox account settings.
tiffanywalkEr wrote: The bonus space isn't actually added instantly.
The bonus space isn't actually added instantly.
Thats not correct when you join via a referral link actually. Its instant just for joining as long as you have installed it on a computer (mobile devices do not count).
Hi Nancy,I prefer to continue in English.I installed the desktop app. My computer runs a Windows Server 2019. Regarding to what tiffanywalkEr said, I did go through the steps: Signing in using the referral link I received, than installing the desktop app. My email already is checked since I used the email link I received.
renatomichel wrote: My computer runs a Windows Server 2019
My computer runs a Windows Server 2019
I wonder if that is the issue - Windows Server is not a supported OS: https://help.dropbox.com/installs/system-requirements
Hi Mark.The windows app is running smoothly. And I am impressed how fast it download / upload the files. Works better than onedrive.But it might be the reason why I didn´t get the promised bonus.
If that is the case, they should advise new users so we don´t get frustrated
renatomichel wrote: If that is the case, they should advise new users so we don´t get frustrated
I really dont know if it is the case, but, I suppose it is advised in a way because it isnt supported and has, in the past, caused issues for people where syncing stops suddenly.
Megan
I´ve just sent you a email.
Hi, I sent a referral invite to my son's email, but the first signup attempt was made on the same computer I used. That caused the referral to be marked as “Ineligible.”My son is new to Dropbox and tried again on a different device, but the referral still shows as ineligible.Is there any way to fix this?Thanks!
Thanks, Megan, for the help!
It's been my pleasure, @renatomichel! 😇
If you need anything else, just give me a shout. You know where to find me! 👩💻
I along with 2 of my friends got a referral from my third friend's account. All of us are being shown as ineligible for referral.Can you please share the reason? Is it because we used the same WIFI?Please help in resolving.
Hey @DAS28, thanks for reaching out to us.
Did you all install the Dropbox desktop app on separate computers and sign in to your accounts on it, when you accepted the referral invitation?
If not, that would be a reason the referrals show as ineligible.
Let me know if that's not the case!
Hi Hannah, Can you please clarify? We created the signup on a same WIFI and then installed on our own PC's on a different internet connection. Is that what you are implying is the issue here?Can you please help resolve this?
Sure thing, apologies if I wasn't clear!
Basically, each user that receives a referral invite link, needs to install the Dropbox desktop app on their computer and sign in with the email address that was invited.
If it's all been done on the same network, that could also be a reason for the ineligibility.
You can see more about this on Neal's FAQ page which should help, but let me know if you still have an issue after checking out those steps.
But since we are all different users, isn't there a way to resolve it from your end? We are getting penalized by not doing anything wrong, just not being aware on how Dropbox works. We referred each other genuinely and still now facing issues.
Hey @DAS28 - I've just followed up via email to have a further look internally, so please have a glance at your inbox and we'll take it from there.
Hey everyone,
just popping in to share some extra context around referrals from our Community FAQs and provide some links that may be helpful if you're encountering this same issue.
I referred my friend to Dropbox (they didn't have Dropbox) and they installed it from the link I sent them and started using it, but I didn't get the extra storage space I should get for referring a friend saying that it is ineligible.
We don't have the same IP address as they are in a different country and we none of our accounts were opened on the other's computer.
What is the reason for them to be ineligible?
Jad Nassar wrote: ... they installed it from the link I sent them and started using it, but I didn't get the extra storage space ...
... they installed it from the link I sent them and started using it, but I didn't get the extra storage space ...
Did they install it on a computer or a mobile device (phone, tablet, etc.)? It needs to be installed on a computer, and one that has never had Dropbox installed previously.
They installed it on their laptop which has never had Dropbox before
Hey @Jad Nassar, can you also ask them to make sure that they've verified their Dropbox email address?
Hi Megan, I have similar problem with referral bonus can you help?
Hey @jezz, sorry to see that you're having an issue with your referral.
Can you give us some more info, so we can assist you further?
Are you the one that sent the referral or are you the recipient?
If you're the sender, can you check the status of the referral?
Or if you're the recipient, can you ask the person who sent it to you, to check the status and let us know?
I have sent two invitations, to my wife (Laptop) and my son (Desktop PC), so that they can use their own Dropbox. But for both referrals are marked as "Ineligible"
Thanks for the update, @jezz.
Are all computers connected to the same network?
Have your wife and son verified their Dropbox email address?
Yes all computers are on the same network, son's Desktop on LAN, wife's Laptop on WiFi.
They both have verified their emails and both have installed Dropbox Desktop app.
Hey @jezz! If you check the email address that’s linked to your Community profile here, you should be seeing a new email from me in your inbox.
Please reply to it and I’ll further investigate this internally.
