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I can't access my Basic account as I'm getting a message that it's full

I was on the Basic Plan but have not used my Dropbox account in years. I'm keen to use it again, but It says its full but I can't access anything also I may have attached to a now defunct email address... I'd like to access what's there but it may be shared folders. How can I see what's there and possibly access the fiels in the defunct email address.

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Comments

Walter

Hey @Intrepid_Jake - sorry to hear you're having issues with this.

Can you please clarify how you're accessing your Dropbox account when you get the message that it's full and, if possible, send us a screenshot so that we can have a visual too?

When it comes to your defunct email address, could you clarify if you were using it for a Dropbox account? If so, do you remember the account's password?

Any additional information you think might help our investigation is more than welcome!

Neal

Hi @Intrepid_Jake,

While you look into this, I'd recommend reading through our Storage Space FAQ page.

It covers "My account is empty but Dropbox says it's full".

Or if its to do with shared folders taking up space, check out our Create, Upload and Share FAQ.

Nancy

Hi from me as well, @Intrepid_Jake! If you need further assistance with this, after reading through Walter’s and Neal’s posts, feel free to let us know.