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Can't share files because I exceeded my account's bandwidth limits

Dropbox App Version
438.2.2

Question or Issue
The user's account has been banned due to exceeding bandwidth/traffic limits, and they are unable to unban their account through the provided link. When attempting to use the unban feature, they receive an error message stating it's unavailable. Additionally, they are unable to find appropriate support options, with only access to the database, chatbot, and community help.

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Hannah

Hi there, @Scukobyte, thanks for your post.

From what I understand, your sharing was paused after exceeding your sharing bandwidth limit.

Is it the first time that you're having this issue?

If so, the issue will resolve itself after 24 hours; you can read more about this here.

I hope this helps and if you have any questions, let me know.

Scukobyte

I think it's not the first time, because I didn't even knew that there was a limit, but I got this message once or twice before. And then the next day it was fine again, but I didn't realize it was because of the size - I thought it was because of the amount of files I was trying to move at one time.

As long as it's not permanent - I am ok with waiting.

But it doesn't say anywhere how long it will take this time.

Hannah

Thanks for the update, @Scukobyte.

Hopefully, this will get resolved for you really soon, but if not, do let us know.

Just make sure to keep an eye on the bandwidth limits as well, so that you don't have this issue again.