Child Item

Dropbox mobile app is in Dutch, even though the settings are set to English.

Device
iPhone 12 Pro
Operating System/Browser (if using the web)
iOS18.6
Dropbox App Version (if using the app)
438.2
Dropbox Plan
N/A

Question or Issue
The Dropbox app on my iPhone 12 Pro, iOS 18.6, is in Dutch. It is the only app on my iphone that is in any language other than English. I have removed all languages other than English in the preferred languages of the iPhone settings, as I saw that fixed a language issue for someone else. I have updated the Dropbox app, iOS, removed the app then reinstalled it; app is always in Dutch.

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Comments

Megan

Hi there, @jtstarr let's see what we can find together about this!

That's an odd behavior you have going on there.

You mentioned you've already tried uninstalling the app, but here's what I'd like for you to try.

Access the app, and then click your "Account" tab. Once there click the gear icon on the top right part of the page, and scroll down to the bottom. Under "Privacy" the second option that you see should be the clear cache.

If you could go ahead and do that before uninstalling the app once again, that'd be great. While the app is removed, please restart your phone. After that feel free to reinstall the app, and let me know if you notice the same behavior there.

Keep me posted, and we'll take it from there.

Megan

Hey @jtstarr!

Quick check-in to see if you caught my last reply. Do you need more help? If yes, then I'm happy to assist. If everything is sorted, we'd love to hear what fixed it.