I have deleted all files but one photo on my account. Yet, every day since I still have a notice that my Dropbox is full. And suggesting I upgrade my account. Which I don't need. (MacOS Monterey 12.7.6 user)
Hello all, thanks for your suggestions and assistance. I did manage to delete all unnecessary files. And have paid to increase my capacity as may be needed in future. All is good now. I think.
Just to check, all you can see is one photo at http://www.dropbox.com/home ?
If so have you also checked http://www.dropbox.com/backups ?
Hi Mark, Yes, all I can see is one photo. And I don't think I have any backups. I only deleted everything but the one photo a few days ago. And I think I say a message that all my files would be saved for 30 days before deleting permanently. But I can't find any record of that. Wish I had taken a screen shot.
Have you checked the backups page? Thats the usual culprit.
The other one is any shared folders: http://www.dropbox.com/share
Can you post what you see at http://www.dropbox.com/plans ?
I just found a note saying I deleted a bunch of Dropbox files on August 9, 2025. When I log onto Dropbox now. All I can see is that one photo. It's the continual notification that my "Dropbox is full" that is bugging me.
OK, I've done a search of the Backups page and entered the dates from 5/8/2025 and to 14/8/2025 ... and it's showing all the files I deleted on 9/8/2025. And there's a message: "You can restore any file deleted in the last 30 days." I selected all and Delete. I can still see them in Deleted Files. When I clicked on one and tried to delete it again I got a message saying "This file has already been purged". I guess I'll log out and log back in to see what happens.
Hey @6062535, would you mind sending us a screenshot of what you see on this page?
Hi @6062535,
While you look into this, I'd recommend reading through one of our FAQ pages on this topic.
You will find more information on that page under "My account is empty but Dropbox says it's full".
We're glad to hear you've managed to sort this out in the end and thanks for keeping us in the loop too @6062535
Have a lovely weekend and let us know if anything else comes up in the future.
I think Dropbox uses very shady business practices. After years of paying for service and finding it so difficult to use, I decided to downgrade to the basic free account. To get below the 2GB limit, I delete practically everything I had on the account and now have well below 2GB of files/folders on my Dropbox account now. But, I keep getting (for months now) notices that I have over 17GB of storage on my Dropbox account and that they are limiting my use of the account until I upgrade back to a paid account. Obviously, this is a intentional misrepresentation of the facts and appears to be a fraudulent attempt to coerce me into signing back up for a paid account. So disgusting. I'm so glad to be using Microsoft's OneDrive and Google Drive instead for my online storage needs. Dropbox is technically behind the competition and appears to use sleazy tactics to keep people hostage on their platform.
Hey @WilburNJ, thanks for the nudge here.
I'm sorry you feel that way; we really appreciate your feedback and I did pass your comments along to our team about this.
However, I'd be happy to investigate this a bit further, if you'd like, so we can see what's happening.
Can you please send me a screenshot of what you see in the Plan page of your account settings here?
I see, thanks for the screenshot, Wilbur.
Can you please use the steps in this article to view the size of your files and folders on our website, to see if we can find what's causing your account to be over-quota?
As the image said you have 17gb of files on your account. Dropbox isnt misrepresenting the space - dont you think millions of people would complain if that was the case? Thats what is on your account, although probably not your machine.
You can see everything at http://www.dropbox.com/home note it MAY NOT be on your computer as syncing stops when over quota, so you cannot use the file size of folders to check this.
You can also use https://help.dropbox.com/storage-space/file-size to see how large each indvidual folder is.
Hannah,
Please disregard. It turns out there was a folder that showed zero storage used actually was quite large for some reason. So, I just deleted that (including permanently deleting it in the "deleted files" section, and it appears to have reduced my storage use. I don't know why dropbox was reporting zero for that folder....
Deleted items dont use quota.
However, the bottom four don't have a size, which usually means they are too large to calculate. Ignore Apps as that doesnt use quota if its the Dropbox designated one.
So check Mac, Health Care and Temp files
I'm glad you were able to find the issue, Wilbur!
If there's anything else we can do, let us know.
Have a great day!
