Child Item

Why is my sharing activity interrupted on my account?

ST2025

Haven't used Dropbox for ages, needing to send a video to an 80yr old friend (taken on my phone today, to show them how to do an easy balance exercise with "wobble foam" aka balance pad. I am getting the Dropbox message of "we have interrupted your sharing". Dropbox won't let me share it to him or get a link to send to him.
I have no idea why, I have 2 GB available storage, no problems I can work out.
Can't see/understand any issue or how to fix it.

Message says I can ask Dropbox to Review the decision if I consider it's wrong. I am 99.9% sure it's wrong but can't work out how to get any help. Can anyone here please help.

Thank you very much
Cheers
ST or ST2025

Find more posts tagged with

Error Messages

Shared Links

Developer

AcceptAnswer

Promoted

Comments

Mark

You'll need to log a ticket at http://www.dropbox.com/support for help. Or, if a free user hopefully somebody here sees it Monday.

https://help.dropbox.com/share/banned-links

ST2025

Thank you Mark, yes a free user so no ticket, hopefully someone here sees it Monday.

Megan

Hey there, @ST2025, I hope you're doing well!

It seems like your sharing capability has been interrupted. You can see more about what could have caused this in the relevant Help Center article that I hyperlinked.

No need to worry, I just reached out via email in order to be able to check some account-specific info.

Reply back to me, and we'll investigate further. Thanks a bunch!

ST2025

Hi Megan, thank you very much. I am well below bandwidth I think, been approx 18 mths since I used Dropbox. My storage says I have approx 1/2 used in terms of storage.
So appreciative of you looking into it please. Cheers.

Megan

Hi @ST2025, I reached out to your Community-linked email address, but I see no reply back from your end.

Can you confirm that you received my message?

ST2025

Hi Megan, I haven't received an email message from you at all. Weird, please try again. It is the correct email address. However, my well known ISP can be very odd nowdays. Thank you

Megan

Hey @ST2025!

Keep in mind that I reached out to your Community-linked email address. You can see more about this here.

Have you checked your spam/junk folder, to see if you can find my email there?

ST2025

Yes I had checked the Community linked one and had also checked spam/junk. No sign. Optus!!!

Megan

No worries, @ST2025!

I just sent an email anew. Can you locate it this time? 🤔

ST2025

Success - this time it arrived & I have replied, thank you.

Hannah

Thanks for keeping us updated, @ST2025!

Megan will investigate your issue and will get back to you the soonest possible.

Let us know if you need anything else.