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I can't rename a folder by clicking the pencil icon on the Dropbox website.

When I go to rename a folder by clicking the new pencil icon, the folder name is fully selected but I cannot unselect it.

For example: I want to change the name of a folder. I click the pencil icon and click in the place where I want to make a change. The field flashes, but the text remains selected and I can't change the name.

Here is a screen capture: [removed to protect your daily limit of data sharing]

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Accepted answers

Neal

Just to clarify for any other members of the community reading, once you click the pencil icon beside folder names:

The highlighted text does not respond to a mouse click.
Typing a new name will overwrite the entire name.
You can select exactly where you want to edit the original name using the left and right arrow keys.

All comments

TERRACE_87

I'm only able to edit the name by clicking the home button on my keyboard. That will unselect the text.

Nancy

Hey @TERRACE_87! Welcome back to our forum.

Out of curiosity, are you seeing the same thing on multiple browsers (including in incognito mode)?

If you don't click on the pencil icon, but go to the “Rename” option from the drop-down menu on the right-hand side of the folder instead, do you experience the same behavior?

Let me know what you find.

TERRACE_87

It happens to me in incognito but not when I select Rename from the menu.

Walter

I see, thanks for clarifying that for us @TERRACE_87 - Have you tried another browser since you first noticed this?

TERRACE_87

I just tried in Firefox. Same result.

Walter

Thanks for confirming this for me @TERRACE_87 - much appreciated.

I just gave it a go and it won't let me click in the name to rename the folders when I click on the pencil icon, but it works normally via the rename option from the ellipsis button.

I'll run this by the team and let you know more as soon as I have an update on this - thanks for flagging it with us.

In the meantime, instead of clicking in the folder's name after clicking the pencil icon, you can start typing directly.

TERRACE_87

Often I just want to change the text format slightly, like moving a dash. I don't want to delete the entire name.

Neal

Hi @TERRACE_87,

My name is Neal and I'm one of the Community Moderators at Dropbox.

I've reached out to one of our internal teams to review this so I can get more information for you.

As soon as I hear anything, I'll let you know.

Neal

Hi @TERRACE_87,

I just wanted to follow back up and let you know we're still looking into this.

Are you still experiencing this issue?

Neal

Hi @TERRACE_87,

Can you confirm if you are still experiencing this issue or not?

Neal

Just to clarify for any other members of the community reading, once you click the pencil icon beside folder names:

The highlighted text does not respond to a mouse click.
Typing a new name will overwrite the entire name.
You can select exactly where you want to edit the original name using the left and right arrow keys.