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Getting an error that I've hit the number of invites when trying to add many people to my Paper doc.

A friend recommended I use Dropbox to save and send large file, for a while it was working good but I kept getting limit error meanwhile my account is already upgraded so I shouldn’t be getting limit errors when trying to share file with my recipients.
Is there a way to fix this because it’s becoming really frustrating.

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Jay

Hi @Wallywest, thanks for bringing this to our attention.

Are you trying to send a file via Dropbox Transfer, or by using shared links on your Dropbox account?

Could you let me know the exact error message you're receiving?

This will help me to assist further!

Wallywest

Hi @Jay

I’ve been experiencing this for months now and yes I use shared linked via creating a paper doc.

it enables me to send to very small amount of recipients let’s say twenty and meanwhile I have hundreds of recipients which led me to upgrading hoping for better outcome but I still keep getting the same thing.

Even after trying again I still keep getting you’ve hit the limit

Megan

Hi @Wallywest, let me jump in here!

Does this only happen when you try to add many people at once?

If you try to add 10, wait for a few minutes, and try to add 10 more people, do you notice the same behavior?

Also, does this error show up when you try to share a folder too?

Wallywest

Hi@"Megan" ,

yes it happens when I add to many people at once also I’ve tried to send them bit by but I still experience the same problem.

yes the error shows up when I share a folder too really strange.

On a new account I still get the same error

Nancy

Hope you don’t mind if I jump in, @Wallywest! Please check your Community email address when you can, and reply back to my email.

I’ve logged a ticket for you, so that we can investigate this internally.

Theresa

Hi there @Wallywest 👋

Thanks for reaching out in the Dropbox Community. I just wanted to check in and see if you were able to get that issue with the invite limit sorted out?

If there’s anything else we can help with, feel free to let us know - we’re here to support you!

T 😺 (Dropbox Community Manager)