Child Item

Can I upload Camera Uploads settings to already uploaded photos or reset my Camera Uploads?

Yesterday I noticed my iPhone photos were being uploaded as still JPGs, likely loosing valuable moments I captured in Live Photos and having some quality drop due to JPG compression. I changed my settings to HEIC + Live Photos. However, all my already synced photos would still be low quality and limited to a single frame.

When making such Camera Upload settings change, it would be great to offer an option to reupload all the local photos currently in the camera roll, replacing the instances with different settings.

Alternatively, offering an in-app option to reset the Camera Upload state in Dropbox servers, so that it no longer recognizes all photos as already synced, could achieve the same effect via a more hidden path.

Find more posts tagged with

Camera Uploads

Mobile

Agree

Comments

Hannah

Hey @b4lthazar, thanks for joining our Community!

We can actually reset your Camera Uploads for you on our end.

I just sent you an email and we can move forward with the process internally.

Just get back to me when you can.

Thanks!

b4lthazar

Hi Hannah, thanks for the reply. Indeed I'm aware you can do this via the support channel, a support team member already helped me with this. My intention was to post a product improvement idea so that this can be done independently via the mobile apps. I may have messed up the forum page when I was asked to sign in to post my idea. Apologies if I did so. Please just consider this an idea for improvement.

Jay

Hi @b4lthazar, we appreciate the feedback on your suggestion to improve the app for users to be able to reset their own camera uploads.
We take all comments into consideration when improving the Dropbox apps and services.