Hello, I’m experiencing the same issue and would like to get in touch with your support team. Thank you.
Hi @serisolutions, thanks for bringing this to our attention.
Are you referring to another thread, as you mentioned that you're experiencing the same issue?
Could you attach a screenshot showing the message you're receiving on the Dropbox site?
This will help me to assist further!
serisolutions wrote: would like to get in touch with your support team
would like to get in touch with your support team
You can do so via http://www.dropbox.com/support
Hi Mark, thanks for the link. I’m seeing the same message about sharing being suspended, so I’ll try reaching out to support as well. Just wanted to follow along here in case there are any updates from the community, too.
karbox wrote: Just wanted to follow along here in case there are any updates from the community, too.
Just wanted to follow along here in case there are any updates from the community, too.
There isnt anything wrong as such with Dropbox so there wont be updates here - sharing suspensions are due to sharing illegal content (including DCMA takedowns), viruses, malware or spam abuse reports. However, there are often false positives. Therefore it has to be resolved via Support.
Hi,Thanks for the response.Actually, I couldn't use my primary account to post it here, and it's associated with my primary account. So I used this account to post it. How can I share my primary account's email address?
Thanks,Hasitha
serisolutions wrote: How can I share my primary account's email address?
How can I share my primary account's email address?
You need to use that account to post here, or, to log a ticket at http://www.dropbox.com/support.
I don't see my primary account's there in the dropdown.
Hey @serisolutions, happy Monday!
Can you perhaps use a different browser to login to your primary Dropbox account and contact support while logged into that?
If you can't contact support while logged in to your primary account, make sure to reply to this thread from the Dropbox Community profile linked to your primary Dropbox account, so that we can assist you further.
Hi,When I try to log in using that email, it gives me sign-up fields.
Hey Hasitha, can you post a screenshot here of the options you see exactly, when trying to log in to your other Dropbox account?
Just make sure to mask your email address first, if it’s visible in the screenshot.
Hi @serisolutions, just checking to see if you saw our last reply.
If you still need any help feel free to reach out with the information we requested.
If your issue has been solved, let us know what worked for you!
