I've been using Dropbox for years now and suddenly out of nowhere I get "Get started with Dropbox" in the iOS app. It's annoying. How do I remove it? Is this a bug?
Hi everyone, we have an update regarding this.
We identified the issue with the target audience of the message, and our team has already made the necessary adjustments.
If you're still seeing the prompt and it's not relevant to you, please let us know.
Thanks for the feedback!
Hey there @meesha7 - sorry to hear about this.
Could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?
Have you tried clearing the app's cache since you first noticed this?
If you did and this persists, I'd appreciate a screenshot too.
Thanks!
I tried clearing cache but that didn't help. IIRC this started happening after some recent update. The app version is: 364.2.4, iOS version: 17.3.1. Here's the screenshot:
Have you tried completing the steps once to see if that makes it go away @meesha7?
No, I won't do that, I just want to dismiss this, I already did some of these steps like 5 years ago when I first signed up for Dropbox.
Another shout to say that this is appearing, and, I completed these back in about 2008!
They are also not completing if you try and do them again
v365.1.2
Thank you both for your reports @meesha7 & @Mark
The team is aware an working on a fix at the moment.
We'll let you know more as soon as we have an update.
Still getting this, been a user for few months now, I don't want to install desktop app, I did download it to see if it would update, still there. How to remove? Website, using Chrome, on PC.
Hey @In2Trial, let's jump right into this!
Do you notice the same pop-up when accessing our account using an entirely different browser?
Keep me posted!
Yes, this is on Microsoft Edge.
Hey @In2Trial, did you download & also install the app or simply downloaded it?
Typical modern platform. JUST PUT AN X IN THE BOX SO WE CAN MAKE IT GO AWAY.
"We don't like it when you force us to do xyz or have obnoxious messages yanking on our attention forever"
"No problem! All you have to do is do xyz Hope this helps!"
Barf.
How I can stop get started
Hey @ssssj, thanks for posting here!
At the moment, the only way to stop the pop-up from showing up is to complete the necessary steps.
If you need something else, please let me know and I will be more than happy to help every step of the way!
