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"Public links have been temporarily suspended for generating excessive traffic." Please help!

Helllo

I have been receiving emails "your Dropbox public links have been suspended for generating excessive traffic" .
Weeks ago I deleted the file and even all other shared folders. Yet I am still getting this message with no way to resolve it other than the suggested "upgrade your plan".
Which I don't need the capacity for.

What else can I try?

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Megan

Hi @gerry12345, let's see what we can find together on this!

Based on the error you received, it sounds like your access to shared links might have been temporarily paused. You can find out more info at this Help Center article.

Have you recently shared a link which could have been downloaded many times, or to a large file? Also, is this the first time that this happens?

This will help me to assist further!

gerry12345

Hello
Yes I did share a link to 2 people, it wasn't that large, but I have since deleted the file and even the folder it was in.
Yes this also is the first time I have had this issue.

Megan

Hey @gerry12345, do you still get the same error when trying to share content?

If so, then can I send you an email in order for us to investigate further?

gerry12345

Yes I get this message when I try to share a link:
"Couldn’t complete share
We’ve interrupted your sharing activity. For details or to contact support, read our help center article."

Megan

Hey @gerry12345, no worries!

I just sent you an email, in order for us to have a closer look into this.

Reply back to me, and we'll take it from there!

gerry12345

Hi Megan .
I am still getting these emails:

"Public links have been temporarily suspended for generating excessive traffic."

I have deleted the files that were originally shared. What else can I do?

Walter

Hey @gerry12345 - sorry to hear about this. Are you also getting an error when trying to share files or links now or only the emails?

Did you try getting back to Megan via your ticket?

gerry12345

Hello.
I just tested trying to share a file and that seems fine with no issues. So it seems I am just still getting the error emails.
(and no updates from Megan other than sending me an email to confirm my address)

Megan

Hey @gerry12345, I hope you're doing well!

I replied back to our email chain a couple hours ago. Did you have the chance to review my reply?