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Asking me to add billing info but I want to cancel my trial and go back to a personal account

So I started working for a new company.

They asked me to create a new dropbox account.

I was supposed to make a personal account and then join the company dropbox.

But I made a business account and then joined the company dropbox.

and now, my trial is ending at the end of this month.

Dropbox is keep asking for my billing info.

And when I try to add it, it says it's going to charge me after my trial ends.

I do not want to get charged with anything.

So I submitted a ticket to request a change my account from business to personal, hoping it will fix my problem. but still waiting for a reply.

Anyone know how I can keep my access to company files/folders after trial ends, without adding my billing info?

Please help.

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I see, thanks for clarifying that for me @RhettKim

In that case, can you let me know if you stumble upon an issue or a particular error when following these steps to cancel your trial?

Hey @RhettKim - sorry to hear you're having issues with this.

Could you please let me know your ticket's number so that I can look it up in our system?

Thanks!

I don't think I have a ticket number.

On the confirmation email. it tells me 'recent request with Dropbox'

but doesnt tell me the ticket number.

I see, thanks for clarifying that for me @RhettKim

In that case, can you let me know if you stumble upon an issue or a particular error when following these steps to cancel your trial?

Okay. I followed the steps to cancel. It seems to have worked.

Is my account personal now?

Thank you!

What is reported in your plan tab at the moment @RhettKim ?

subscriptions

Dropbox basic free

2GB

So yes, you're back to the Basic plan that is a personal plan and comes with 2 GB @RhettKim

Let me know if you need anything else!