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Why am I getting an error that my account is full after uploading files to shared folders?

This has happened with multiple clients with large amounts of storage.

They share a set of folders but it doesn't see their storage amount it only sees my 2GB limit and I can't upload even though the client has plenty of room.

When I sign out to see if I can access that way it asks me to sign into DB to access the link.

I obviously am not the best at figuring out the issue and could use help so I can access their full storage capabilities for file transfers.

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Rich

Inkstasy wrote:
They share a set of folders but it doesn't see their storage amount it only sees my 2GB limit and I can't upload even though the client has plenty of room.

You're not uploading directly to your client's folder, so you won't see their storage. When you join a shared folder, you get a COPY of the share in your account, taking up space just like any other file. Anything added to the share takes up space in your account.

https://help.dropbox.com/storage-space/shared-folder-count-against-storage

If you need to upload files larger than your account can hold, ask your client to send you a File Request instead. You'll be able to upload directly to their account without impacting your own storage, but you won't be able to access the files after you upload them.

Inkstasy

Ok thank you - understood BUT we need to have active folders running to share large multi-layered files up and downloading so I need to be able to have full access. Is that not possible?

Hannah

Hey @Inkstasy, if you'd like to access the folders, simply to download files from them, you can ask the owners to give you "view-only" access through a link.

This will allow you to view and download the files.

And you can ask them for a file request, like Rich suggested, if you need to upload files.

Inkstasy

No - I'm not sure you're reading my replies - I need constant access both uploading and downloading as we both continuously exchange files through a set of folders.

I have done it before where I had access to a clients huge image server both up and down but it was their IT dept. that set it up so I'm not sure how it wasn't connected to my local DB.

Hannah

Hi again, @Inkstasy.

We don't have access to info that would tell us what you did previously, perhaps it wasn't done through Dropbox or someone had given you access to the upgraded account itself.

The bottom line is that to have edit access to a folder (upload/edit/delete), you need enough space to accommodate the folder in your account.

The options I mentioned, are the options you have when on a Basic free account, if the folder is larger than your own quota.

I hope this clarifies things.

Inkstasy

Ok I think you hit it - I did have access to their entire DB database.

I guess I will have to contact the new client and ask for that.
Thanks for your time!

Hannah

Happy to help, @Inkstasy!

If you need anything else, please let us know.