I an sharing a large file (2GB+) and users are getting confused by the 'Too big to load' message. Is there any way to disable preview? None of the suggestions I have seen work.
Hey @GodotGheezer! Thanks for your post.
Do you have a screenshot of what they’re seeing on their end exactly, so that I can take a look?
What type of file are you sharing? Are they able to download the file instead?
Let me know.
They can click the download button, but they usually assume something is wrong with the link.
I see, thanks for clarifying and for the screenshot! At the moment, I’m afraid there’s no way to disable the preview that they’re seeing on the Dropbox website (before downloading the file).
The error they’re getting is because there are currently size limits when it comes to previewing certain types of files on Dropbox (in your case, the .zip file would have to be less than 512 MB, as outlined here). So, you can inform them about that, if possible, and how to proceed with the direct download.
I’ve passed your feedback though to our team, since I understand that this could be potentially confusing.
