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Signed into my account and all my files are gone

D-Y1996

Hey, I've been on DB for 13 years and i just had a bunch of old photos mainly and sometimes used it for practical stuff, but now coming back after long time i see DB has been updated alot and all my stuff is gone.

I cant see any files only a RITE folder is visible.

Did DB delete all my stuff?????

Thnaks

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Accepted answers

D-Y1996

Hey, so you were right, I have two DB accounts and I was looking at the wrong one, dumb me, I dont know what happened, I thought about this right away that it could be the problem and I checked my other mail for DB mails, but I couldnt find any. However now I can.

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Rich

D-Y1996 wrote:
coming back after long time i see DB has been updated alot and all my stuff is gone. ...
Did DB delete all my stuff?????

When was the last time you signed in to the account? If the account was idle for more than a year then they would have deleted the content due to inactivity.

D-Y1996

Really???? without notice? Probably been more than a year...

D-Y1996

wouldnt they delete my account if i was inactive for a year? they didnt do that i still have it.

dan_mt

I didn't know this was the rule, and I'm not really happy with it. There's a good chance some useful content will disappear this way. At least they could send a notice.

Mark

D-Y1996 wrote:
Really???? without notice?

dan_mt wrote:
At least they could send a notice.

They do. Multiple emails to your email address that is on file - usually starting 90 days before its deleted. Obviously, however, this means you need to have access to the email and read them (ie. they dont do into junk/clutter etc. or be deleted due to people assuming they are marketing ones).

dan_mt

My bad! Thanks for clarifying.

Hannah

Hey @D-Y1996, I'd also suggest making sure that you're signed into the correct Dropbox account, because that happens sometimes too.

Rich

D-Y1996 wrote:
wouldnt they delete my account if i was inactive for a year? they didnt do that i still have it.

The way I understand it, the account is disabled and the content is deleted. If, later, you try to sign back in after this happens, the account is reactivated. The content, however, has already been deleted so the reactivated account is empty.

D-Y1996

I don't see any notification that it was deactivated and reactivated....

D-Y1996

Have not gotten any e-mail, only emails for the past 2 years that my account was overfull and I needed to upgrade, and last time I was logged in I tried to upload some stuff but could not since I realized they now had a cap on how much you can upload.

D-Y1996

Yes I did I only have one acc.

D-Y1996

Also, have not gotten any e-mail, only emails for the past 2 years that my account was overfull and I needed to upgrade, and last time I was logged in I tried to upload some stuff but could not since I realized they now had a cap on how much you can upload.

D-Y1996

Last I logged in was about 4 months ago when I got new pc and needed to store some files here since I was getting rid of the old PC.

Walter

In that case, there should be a sign of your missing files in your events page or the deleted files page as well @D-Y1996

If you take a look at those places and need further assistance, you can let us know and we'll reach out via email to have a further look internally if needed.

Mark

D-Y1996 wrote:
only emails for the past 2 years that my account was overfull and I needed to upgrade

Dropbox also removes data to bring you below quota if you are over it - so those emails could have been your warning about that.

D-Y1996

Let me check.

D-Y1996

Ok, so I have two DB accounts and I was looking at the wrong one, dumb me, I dont know what happened I thought about this could be the problem and I checked my other mail for DB mails, but I couldnt find any. However now I can. Sorry to take your time.

D-Y1996