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Error "We have paused your sharing activity. Your files may contain phishing items".

When I try to share a folder I get the following error: "Unable to share file: Error in call to API function /2/sharing/add_folder_member: We have paused your sharing activity. Your files may contain phishing items." I have tried to find solutions online but nothing seems to work. Can anyone help me? I can't even contact support. Thank you very much

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Megan

Hey @ema252, welcome to our Community!

It sounds like your sharing activity has been interrupted. You can read more about this here.

Did you get an email from Dropbox informing you about this? If so, do you have an option there to click on the link in order to remove the suspension?

Let us know what you find and we'll take it from there.

ema252

Hi Megan and thanks for your reply. Unfortunately I did not receive any email informing me of this suspension. I also checked my spam, but no email arrived. I also tried to read the information at the link you sent me, but I did not find any solution, except to contact support. Can you help me in any way?

Megan

Hi @ema252, I just sent you an email!

I'll be happy to continue troubleshooting with you there. Thanks a bunch!

ema252

Hi I checked all the files in the dropbox folder, but I didn't find anything suspicious. How can I solve the problem? I can't even contact support. Thanks

Jay

Hi @ema252, did you receive the email from my colleague, and were you able to reply to their email?

ema252

hi, yes i also replied to the email. Do you have a way to unlock my account? please i'm desperate!

Jay

I don't see a reply to the email under the ticket ID my colleague created.

Are you certain that you replied to the correct email? Do you have the ticket ID on your end to ensure you're seeing the correct ticket?

ema252

Hi, I haven't received any email with a ticket. The only email I received came from community@dropboxforum.com and the text was the following: "The error you're encountering suggests that the platform has paused your sharing activity due to potential phishing concerns. To resolve this, check the files in the folder for any harmful or suspicious content and remove anything that might violate the platform's guidelines. If the issue persists, try contacting support through alternative channels like their help center or social media, as direct contact may not be available.". I responded to this email with the same words I wrote before: "Hi I checked all the files in the dropbox folder, but I didn't find anything suspicious. How can I solve the problem? I can't even contact support. Thanks". I repeat, I have not received any email opening a support ticket.

Megan

Hey @ema252!

I reached out to your Community-linked email address, in order for us to investigate further.

Would you be able to check your junk/spam folder and see if the email ended up there by any chance?

ema252

Hi Megan, I confirm that I received the email with the ticket. It had arrived in spam and I hadn't seen it, sorry. I have now replied to the ticket confirming my email thanks

Megan

No worries at all @ema252! 😇

We'll take it from there. Cheers!