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How can I get my files back?

I'm a DJ I have loaded a bunch of music to dropbox. Then my ex broke my computer bus couldn't do anything until I got a new computer. Finally got a new computer I go onto Cj and get my music and None Of is there because apparently dropbox deleted it for some reason. I'm trying to get my files back is there any way

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Walter

Hey @massacre - sorry to hear about this.

If you made sure that you're logging into the correct Dropbox account, can you have a look at your deleted files page and the events page and let me know if you can find your missing files there?

Thanks!

massacre

I appreciate you getting back to me am I deleted files there's nothing and I'm not seeing the events page anywhere. They're just all gone and I was told that dropbox deletes everything for security purposes..SMH. I also was told that I would need to communicate with someone like you at dropbox so they can look for it in their servers is this possible.

Thanks

Rich

massacre wrote:
I'm not seeing the events page anywhere.

Walter provided the link in his reply to you. Here it is again: Events page

massacre wrote:
I was told that dropbox deletes everything for security purposes.

That's not accurate. The only time Dropbox will delete your files is if you're over your storage limit for a protracted time, or your account has remained idle for more than a year. In both cases they send numerous emails with a warning before the deletion occurs. When this happens, there's no way to recover the files.

Hannah

Hey @massacre, I'd also make sure I'm looking at the correct Dropbox account.

Oftentimes users accidentally create new accounts, but their files are in a different account, under a different email address.