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Dropbox iOS problem: Unable to share more than 3 files at once.

After my Dropbox app was automatically updated recently (version 414.3), I can no longer send more than four files at once through another app. When I select four or fewer files, it works fine, but selecting more than four prevents me from tapping the send button. My friends who also use iPhones are experiencing the same issue, but Android devices don’t seem to have this problem. (I'm using an iPhone 16 Pro.)

My recording link: removed

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Comments

Megan

Hey @iceziz let's jump right into this!

I've removed your shared link to avoid unnecessary traffic to it.

Just to make sure we're on the same page here: does this happen when you try to export the content, or share the content to a different app?

Have you tried accessing the app's settings, and clearing its cache? If I were you, I'd also try uninstalling and then reinstalling the app.

Keep me posted, and we'll take it from there!

iceziz

Hi Megan,

Thank you for your quick respond.

This happen when we click export (pic1) and share file to all the different apps (pic 2).

After select an app to share, it loading 100% and nothing happens after that. all iphone in my company have the same error, android is still okay.

I try to reinstall and clear cache, but it only work for the first time, for the next time it still in the same trouble.

iceziz

Hi@"Megan" ,

Can you help me to check this issue? my company is stucking with this and it cause lots of issue.

Thank you.

Hannah

Hey @iceziz, we checked with our team and they wanted to let you know that they're aware of this issue and it's currently being addressed, so it should be resolved soon.

Thanks for reporting it!

iceziz

Thank you @Hannah,

Could you pls provide me with an estimated timeline for when this issue might be fixed? I need to report it to my manager

Have a nice day team!

Walter

While we don't have a concrete ETA at this time we'll update this thread with any update that might come our way @iceziz

You can also keep checking from time to time if you get the chance to see if the behavior has been corrected. Just make sure to keep the app's version up to date.

iceziz

Thank you @Walter

We look forward to your response, as this is one of the features we value most in your platform compared to others.

iceziz

Hi @Walter

Do you have any updates on this issue.

Hope to hear from this soon.

Thank you!

Walter

I'm afraid we don't have any updates for now iceziz - we'll make sure to keep you posted as soon as we have any news on the matter.

Thanks for your patience.

fatnguyen

Please help me resolve this problem. My company is being stucked with it too. We can not share many files to other apps.

Dell_Dropbox

@fatnguyen Thanks for your patience. I've checked with the team and we'll be rolling out a fix for this in an update on 3/24.

fatnguyen

I really appreciate your hard work. Thank you so much.

Have a nice day team.

iceziz

Hi @Dell_Dropbox, thank team so much for your effort! Our company has resolved this issue with the latest version of Dropbox.

However, I have an employee using an iPhone 7 Plus, which cannot upgrade to iOS 16.7.10 to update your latest version. Do you know any way for them to downgrade to a previous version that doesn’t have this file-sharing issue?

iceziz

For more information, she's using iPhone 7 Plus (IOS 15.8.3), her current Dropbox version is 414.3.2.

Dell_Dropbox

@iceziz In regards to your employee with the iPhone 7 Plus, unfortunately we do not support versions below iOS 16.7.