I don't know why all files which i saved in my folder can not access anymore. Is this cause by not using Dropbox Business anymore?
What exactly is the error you are getting?
Hoanang wrote: Is this cause by not using Dropbox Business anymore?
Is this cause by not using Dropbox Business anymore?
Does this mean you are not paying for an account now? Are you over quota? Did you convert account back to a free one or just stop paying/not continue a trial?
You might could use dropbox rewind for recovery?
Yes, i used to have business account (not trial), and not paying for a long time. Currently my account returned back to free account which has 2GB, I can not access to team admin any more.
You didn't mention if you're getting any particular errors or if you just can't find the files you mentioned @hoanang dev & @Hoanang - could you elaborate a tad on that please?
Walter
I used Dropbox link as a product image link. Here is my link:
[removed so as to protect the daily limit for data sharing]
This happens when trying to access it
[removed per Community Guidelines]
It looks like all of my links showed 403.
I try signing in and my account looks like brand new. I did not see any folders or files. Need help from dropbox team.
Hoanang wrote: I try signing in and my account looks like brand new.
I try signing in and my account looks like brand new.
When was the last time you signed in to your account and were able to see your files?
My last billing check is on 13 Jun 2024. At that time, I still can access them. Can you check history ? any big deleting files events?
what is it?
Hi @hoanang dev, @Hoanang, as there are two usernames here, this could mean that you have two separate Dropbox accounts under different email addresses.
Could you check to ensure that you're logged into the correct one to see if the files are there?
The account I want to check is registered with the email:
[email removed as per Community Guidelines]
Hey @hoanang dev let me also jump in here!
We can't locate Dropbox accounts using their email address.
Have you tried signing into the account, and checking your deleted files page or events page, by any chance? If I were you, I'd also take a look at my sharing tab.
You mention that you get errors when accessing the shared links, but can you see the files when logging into your Dropbox account?
This is all of what I can remember
Today, I tried create a trial business account which [removed per the Dropbox Community Guidelines] .When canceling the package, I saw popup as photo below. So, can you trace any history deletion files or removing package from my account.
Hoanang wrote: So, can you trace any history deletion files or removing package from my account.
So, can you trace any history deletion files or removing package from my account.
There is no way, as has been said to track accounts that way.
If you did not choose the option when deleting the account to transfer accounts to individual ones (the first option on there) then the data is permanently lost and not recoverable.
