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I'm an admin and I can see shared folders in admin console but not in my account

I've inherited a Dropbox Advanced environment and am quite a noob here, so maybe I asking something dumb, but: in the admin console, I can see all users and groups, and I see a choice for "content." I click on that, and I can see some "Team Folders" that correspond to group names, and I can drill down through the folder tree and see individiual files.

Then, there are many many many "Shared Folders" that don't let me do that. What do I do to get access to those files, if needed? I've a long sysadmin history back to NT3.51, and I've never seen a file structure that didn't let the sysadmin see everything.

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AnastasiaDBX

hi @AdminHHRI - thank you for the feedback! There are a couple of options: you could give yourself access to the folder, by clicking "Share with Dropbox" in the overflow menu. You could also navigate to the members page, and "Log in as member" for a member who has access to the shared folder. Would that work for your use case? Thank you!

AdminHHRI

I guess I can do either of those to gain access, but they both scale poorly. There are over 100 folders that I can see exist, but which I can't access, and there are 95 members, so I'd have to log in 95 times. Either way, that's a lot of administrivia. I understand there isn't another way right now, so I guess I want to know how to make a feature suggestion: Admins should have access to everything created within an organization.

Rich

AdminHHRI wrote:
... I guess I want to know how to make a feature suggestion ...

Ideas | The Dropbox Community

AdminHHRI

Thanks for that.

Is there a permissions report I can run - something to list folders and the users who can access them?

AnastasiaDBX

@AdminHHRI - that makes a ton of sense, thank you for sharing the feedback! Would this help? https://help.dropbox.com/storage-space/member-access-report

AdminHHRI

That helps, but it still has the problem of scalability. If I need to see 25 members' access, that's 25 times I have to run the report.