The Folder List will not populate when trying to copy of move files on the Dropbox website. I wish Dropbox had told me what the problem was the last time this happened. After way too much time addressing it then, issue just went away and resolved itself or Dropbox did something to fix it without telling me what it was. I'm actually a bit angry now that I wasted over an hour selecting items to copy only to get the same problem again (Chrome Aw Snap error and Edge page-problem errors after waiting for Folder List to populate) still with no idea on how to solve it other than to rant on this Community. Then wasted at least another 40 minutes just documenting the problem and putting together this post.
I have done all of the troubleshooting (screenshots below), restarted laptop and used 3 different internet carriers. Folder List will not load on Chrome and on Edge (on regular, in cognito, and with extensions removed). Oh, in case you're wondering, my laptop has plenty of storage/capacity available.
This is now a recurring Dropbox problem. My project should have been done hours ago but now I guess I'll have to go back and WRITE DOWN the file numbers from the Dropbox website and then do the copying on the laptop app. (I cannot do this project on the laptop app, because I need to see the photo/file details to know which ones I need to copy.) Please fix this (again) and then let me know what is causing this problem to recur so next time it happens I can fix it and avoid another project delay and then wasting even more time having to put together a Community post.
Thanks....again!
I’m sorry to hear the issue's back again, @amcoffice.
Since you’ve already tried a bunch of steps on your own and we had already checked a few things here too, I’d like to open a ticket for you next and investigate this internally to see what more we can find.
If that’s OK with you, I can message you to this email address.
Let me know.
Yes, thank you. Please email me at the listed email address.
You’re all set, @amcoffice; please reply to my email when you see it.
File move folder crash happening again - another planned day of getting a project done down the drain...........
I have the Capture video of Network tab that support suggested for the next time it happens. Can someone please email me so I can send screenshots and video via email?
Thank you!
Hey again, @amcoffice! I can see that your old ticket with our support team was automatically closed after some time of inactivity. Did you try to reply to that ticket/email directly and you had an issue generating a new one?
Yes - I replied to the email that had Capture instructions for next time issue happened (that didn't work since it was closed), but I did not try to generate a new ticket/email. Please tell me the best way to do that (i.e., hopefully will get more focused attention).
Thanks!
No worries, @amcoffice. I’ve gone ahead and logged a new ticket for you; you can attach the new info you’ve gathered there.
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