Child Item

Solving CAPTCHA dice math Problem over and over

I am trying to pay for a monthly subscription. I solved the first captcha (I saw the message that I had proved I was a human), and then was faced with more captchas, over and over and over!

I know I have the answers correct, and even get a message saying something like "You can continue with what you were doing..." then another captcha comes up!

What gives? It's like I'm in an endless loop of captcha puzzles!!

Find more posts tagged with

Account Access

Payments

Accepted answers

Megan

Hey there @ianscott, welcome to our Community!

Let's jump right into this. Can you please let us know if you get any different results after clearing your browser's cache or on another browser?

Can you also try the following:

1) Click the refresh button at the bottom of the CAPTCHA box. This will give you a new image of characters to type in.

2) Use the audio option. You can press on the audio button at the bottom of the CAPTCHA box. Then, type in what you hear. Please make sure your volume is audible.

3) Try logging in with a different web browser.

Let me know what you find please. Thank you!

All comments

Megan

Hey there @ianscott, welcome to our Community!

Let's jump right into this. Can you please let us know if you get any different results after clearing your browser's cache or on another browser?

Can you also try the following:

1) Click the refresh button at the bottom of the CAPTCHA box. This will give you a new image of characters to type in.

2) Use the audio option. You can press on the audio button at the bottom of the CAPTCHA box. Then, type in what you hear. Please make sure your volume is audible.

3) Try logging in with a different web browser.

Let me know what you find please. Thank you!

ianscott

I had to try in a THIRD browser. The first was Firefox which is my normal browser. Then a Linux based browser - same problem over and over. I sure wasted a lot of time.

Then using the Linux "Chromium" based on Chrome, I was finally able to make payment.

Megan

Hey @ianscott!

Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way.

Have a great weekend ahead! 😇

Theresa

Hi @ianscott , and welcome to the Dropbox Community. 😊 I’m glad to hear that your issue is resolved and your Dropbox plan is all set. 🎉

I’m always curious and love hearing our Community members’ Dropbox stories 💡✨ If you’re open to sharing, I’d love to hear how you use Dropbox. 📂🌍

Looking forward to hearing from you,

T 😼 (Dropbox Community Manager)

TheFamousMrEd

had exactly the same issue now with Chrome on PC - Saw the 'thanks you've proved you're a human' after a lot of maths work - only to then be asked to complete the whole lot again. I don't have time for this so won't be signing up today.... (I'm now researching alternatives to dropbox who might actually want to take my money)

raaaadrop

Same exact problem on the checkout page.

Used Firefox, adblock turned off. Clearing cache doesn't change the outcome.

This isn't security. This is just hostility.