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Not receiving the security code

Hello, I can't use dropbox anymore on my PC or iPad. When I try to log in it tells me it send a safety code to my connected email, but the code never arrives (not in the spam or elsewhere) What can I do? The E-Mail is right. How to get the code or log in?

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Comments

Walter

Hey @hashadz25 - sorry to hear you're having issues with this.

If you've already checked your email's spam/junk folder and still can't find the email with the security code, may we reach out via email to have a further look internally?

Thanks!

Koshe1997

Hello Walter, i have the same issue. Can you please contact me on the email [removed per the Community's Guidelines]

Walter

HI there @Koshe1997 - sorry to hear about this.

Did you check your email's spam/junk folder as well?

If you did and still can't find it, let us know and we'll reach out via email to the email address that's linked to your profile here on our Community.

Koshe1997

Yes i did and cannot find, its also the same on my other accounts. But can you please reagerar out to me so i can get help to recover my accounts.

Walter

Thanks for the update on this @Koshe1997 - much appreciated.

If you'd like further assistance with this, I'd recommend getting in touch with our support team through this form via an incognito window where you're not signed into any Dropbox account.

Just make sure to open a separate ticket for each of the accounts you're unable to access.

Koshe1997

No please can you send email to my email accounts [removed per the Community's Guidelines] and the email [removed per the Community's Guidelines] i cant login on either of them due to the 6 digit code i dont recieve to my hotmails. Please help me out, it have been like this for a couple of months, and i have been trying to get in touch with support without answers. So please can you send the emails to help me out to my 2 Dropbox accounts

Walter

I'm afraid I can only reach out to the email address that's linked to the Community profile you're writing from @Koshe1997

Did you try the form I suggested before and got an error or something else that bothered you perhaps?

Koshe1997

I’m writing from this profile just because i cant login and write from my other Emails…

Nancy

@Koshe1997, since you’re having this issue with two separate Dropbox accounts, it’s best to log two separate tickets for each account, so that our support team can further assist (it doesn’t matter that you’re currently posting here from another Dropbox account or that you can't access neither of those accounts at the moment).

Did you follow the exact steps Walter provided above and couldn’t open a ticket still? It’s important to log the tickets from this page via an incognito window where you’re NOT logged in to ANY Dropbox account (otherwise, you won’t see the same support options).

If you’re still having issues with this after that though, please clarify what you see exactly or send me a screenshot and I’ll guide you from there.

Thanks!