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Online-only not working in Surface Pro 11 (Snapdragon version)

Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue.

I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device.

I have this in the main DP screen:

Then I go to "Manage hard disk space", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't.

Any idea how to solve this? Thanks in advance.

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Neal

Hi everyone! The issue has now been fixed.

If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review.

Thanks for your patience while the team was looking into this!

All comments

rfog

Well, after trying offline installer for ARM, x64, both gave this incredibly, brilliant, full of information tiny error screen:

Then tried the Windows Store version and... voila! now it is synchronizing online only... However, after a message telling me that there is a limit of 500.000 files, and I must use selective sync.

In my SP11 that is not a significant issue, but suddenly, in my main Mac mini... I got the same message!!!!!! The account disconnected, I had to start over and now I cannot have all my files on my main computer!!!

Is there any way to oversee this? Because if it is not, Dropbox is completely unusable to me, and I will ask for a full or prorated refund and completely remove the account.

Neal

Hi @rfog, I'm sorry to hear about the issues you've been running into.

Can you confirm if you did SelSync and reduce the files?

If not, this can cause issues with with performance. Aside from that, can you confirm if you are still having issues launching Dropbox on you Mac Mini? If so, I'd be happy to escalate this further and we can provide further support.

raoul77

I have exactly the same issue on my surface pro 11 (snapdragon) : "Make online-only" feature is missing

No issue on my other laptop (Lenovo AMD Ryzen 7)

Can someone help ?

Neal

Hi @raoul77, it sounds like your online only configuration might have failed.

Can you follow the steps in this article and let me know how you get on?

https://help.dropbox.com/sync/make-files-online-only

If you're still having issues, we'll look into it further.

raoul77

Hi Neal

Already did and it's not working

vladgasan

Hi @rfog and @raoul77 ,

Can you try quitting Dropbox and then restarting it? This should trigger a full rescan of your file states and hopefully fix the issue. Please try and let us know how it goes.

Thanks,
Vlad

Neal

Hi @raoul77, have you tried signing out and back into Dropbox or restarting your computer?

When you sign back in, Dropbox will rescan the file tree and should update the state of each file.

Domscillator

I have the same exact issue. I have tried re-installing, doing advanced installations, removing registry keys and several other troubleshooting steps with Dropbox support. "Make Online-Only" is nowhere to be found in the Dropbox context menu and all files are taking space (and are indeed offline) even though the dropbox icon is not fully green.
I even installed Dropbox with admin rights.

This seems to be an issue affecting Snapdragon laptops.

Could you kindly escalate? Nothing seems to work here when it comes to regular troubleshooting steps.

pdxcomputerpro

I can also confirm this is happening on 3 different Surface Laptop 7's (Snapdragon) that I've tested it on. Dropbox needs to acknowledge this is a bug with the ARM App and resolve.

mirabelle

I'm also having this same problem. Dropbox pls help fix the problem with ARM App!

Neal

Hi @Domscillator,

Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.

As soon as we have an update, I'll let the community know.

Neal

Hi @pdxcomputerpro,

Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.

As soon as we have an update, I'll let the community know.

Neal

Hi @mirabelle,

Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.

As soon as we have an update, I'll let the community know.

zoed_

Is there an update on the timing for a solution to this issue please Dropbox?

Neal

Hi @zoed_,

Not just yet but I'm personally keeping an eye on this issue internally so as soon as there's an update, I'll let everyone on this thread know.

Thank you for your patience!

rtech303

Commenting to follow.
Also experiencing issue and submitted a ticket.

Microsoft Surface Pro, 11th Edition
Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz

Thank you!

Jbrow

Suffering same problem.

Oliver-M

I have the same problem with Snapdragon processor on Lenovo t14s Gen6

Badjer

Apparently I am having the same issue as well. In my case I had to do a cloud reset for a different issue as per MS support. Before I did the reset I had no issue with it. Now I get the same message that the others have mentioned

Stefano57

I also have the same problem on a Samsung Book4 Edge with Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) CPU 3.42 GHz

I also get the Installation failed error.

Please notify when a solution is available.

Thanks

JAXSIMON

I would also be very interested in a solution. Thank you.

mirabelle

Has there been any updates so far? It has been so many months and more Dropbox users on ARM are facing this problem.

Neal

Hi everyone! The issue has now been fixed.

Thanks for your patience while the team was looking into this!