I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
I'm also having this issue. I've tried to send a verification email multiple times, and it hasn't shown up. My IT team has verified that emails from Dropbox aren't getting blocked.
Hey @andy40, sorry to hear that you're having this issue.
Just to confirm, have you checked your spam folder and added no-reply@dropbox.com to your email contacts, to see if that helps?
Hi @Hannah .
I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?
Here is what I've done so far:
I checked the spam folder
Added a no-reply@dropbox.com contact to Outlook.
I've checked the online outlook p;platform (thinking that the PC app may be the issue)I've set up two-step authentication.
These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.
Thanks for letting us know, @Wolbok.
I just sent you an email, so we can investigate this internally.
Cheers.
Hello,
I tried two days ago and then today multiple times to 'verify my email address'. I see nothing in my Junk Email either. I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username. Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone. Please help.
Thank you,
Thanks for letting us know about this on the forum, @User48!
Can you also add no-reply@dropbox.com to your email contacts and resend the verification email?
If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.
Keep me posted for any updates.
Hi Nancy,
I've now added no-reply@dropbox.com to my email contacts. I tried resending the verification email and it isn't going through. This is a work domain email.
Thanks for giving that a go, @User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general?
If there’s not, I can log a ticket for you to the email address you see here.
I am seeing the same problem. I receive messages showing ".. invited to view..." from no-reply@dropbox.com with a verify request .I click on the "add to Dropbox" but the email never appears. I am testing with 2 accounts each on a windows 10 system using my gmail account and a private domain account.
Hey @David Batchelor! It sounds like another user has sent you a request to access a shared file/folder (which is different to what the OP mentioned).
Are you also trying to verify your Dropbox email address, as outlined here?
Otherwise, you should be able to access your shared content via the Shared tab of your Dropbox account.
Hi all,
The same thing is happening to me despite having added the noreply email address - I'm also on a Basic plan so have limited customer support options. Please could someone assist?
Thanks so much,
Liv
Hi @ofg205, please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.
Same problem with an old account
@roland2198, have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.
Tried but without succes
Thanks for clarifying! I had a quick look in our system in the meantime and I can see you’ve already contacted our support team about this issue.
Please check the support agent’s reply, when you can, and they’ll look into this further.
