Suspended sharing activity because of a violation of Dropbox’s Terms of Service

Hey @TK76, thanks for reaching out to us.

Can we send you an email, so we can take a closer look into this issue for you?

Thanks.

TK76

Yes please!!!!

Sure thing, @TK76, I just emailed you, so I'll see you there!

I have the same problem, please help !!

Can’t share file or folders and getting the below message:
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

Neither chat or community subject can help.

Cannot wait any longer as I use dropbox everyday at work.

Thank you.

Sorry to hear about this, @Angelines.

Can we send you an email, to look into this internally?

Of course, please do asap.

Thanks, @Angelines! You've got mail. 🙂

I have not received your email, please can you resend?
Thank you

Megan

Hey @Angelines, have you checked the correct Dropbox account, along with your spam/junk folder?

I'm asking because I checked, and it seems Hannah indeed reached out using your Community-linked email address.

I have not received your email, please can you resend?
Thank you

Megan

Hey @Angelines, since you didn't receive the original email, let's try something different.

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for sign-in issues, then choose "Other". It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

I am following your instructions,

Ticket #23531785

Sorry to see that you didn't receive my email, @Angelines.

Thanks, however, for the ticket number.

It's been passed along to the appropriate team, so you'll be getting a response the soonest possible.

Have a great weekend!

Robin2025

Hi i am also no longer able to share my files or folders.

reading the terms again it doesn't seem i have violated any of them.

can you please help...

Hey @Robin2025 - thanks for bringing this to our attention.

Would it be OK if we sent you an email to have a further look internally?

Robin2025

Hello Walter,

yes that would be great thanks.

No worries @Robin2025 - I've just followed up via email so please have a look at your inbox and we'll take it from there.

McnieceJ

Hi Dropbox,

One of my staff is receiving this error can you please help resolve this?

Hey @McnieceJ - sorry to hear about this.

When you say one of your staff, are you all part of the same Dropbox team account on which you're the team admin or are you using individual accounts instead?

Did they try contacting us from their end directly by any chance?

McnieceJ

No they haven't tried to contact you guys directly. I'm not apart of their dropbox team I just work with them in the business.

Will he need to contact you directly?

Thanks