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Couldn't start trial due to "technical error", after trying to claim Seagate promotion

Hello, I have recently bought a seagate external storage that included a 180 day Dropbox Backup Plan. However, whenever I try to follow the steps to start the trial to upgrade my account, after putting all of my payment method information, I get immediately redirected to the dropbox home page with a red message at the top of saying "Couldn't start trial due to technical error". I've tried doing it on different browsers, looked online for help but cannot find anything, and since technically my account is still on a "basic plan", there is no way for me to contact support. If I could get any help it would be greatly appreciated, Thank You

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Nancy

Thanks for posting this on our forum, @hekate!

Can you send me a full screenshot of the error you mention?

I’d like to have a visual and further assist.

AK351

Hi Nancy,

I'm also having this exact issue. I've entered my credit card details multiple times but comes back with technical error? I live in New Zealand so i don't think we are a banned country. Screenshot 2024-02-26 at 4.37.51 AM.png

Megan

Hi @AK351, happy Monday!

In order for our specialized agents to have a closer look into this, I sent you an email.

I did this, since this would require some account-specific info on our end.

I'll be happy to see you there!

Teri L.1

Hi Nancy

I too have had the exact same issue and getting the same message "couldn't start trial due to technical error". I live in Australia,

Can you please advise

Thanks

Teri

Walter

Hey @Teri L.1 - sorry to jump in here, but could you try claiming the promotion through a different browser and let us know how it goes?

Teri L.1

Thanks for the suggestion.

I tried a different browser and got the same result

Megan

Hi @Teri L.1, in this case can I send you an email in order to have a closer look into this?

We might need to escalate your case to our advanced agents that's why I'm suggesting it.

Teri L.1

Thanks that would be great if you could pls escalate

Walter

Thanks for the cooperation, Teri. You've got :envelope:

LovouXx

hi,got the same problem. Tried changing accounts,browsers but i still got the error

Walter

Hey @LovouXx - thanks for bringing this to our attention.

Would it be OK if we reached out via email to have a further look internally?

LovouXx

Sure, would like to

Megan

Hey @LovouXx, I just sent you an email.

I'll see you there, cheers!

SteLee

I am also getting the Couldn't start trial due to a technical error. - when trying to apply Opera 90 day dopbox plus promotion

Walter

Hi there @SteLee - sorry to hear you're having issues with this too.

May we send you an email to have a further look internally?

SteLee

Ok 🙂

Walter

Sure thing @SteLee - you've got :envelope:

rkenedi

Hey @Walter, I'm getting the same error on my account. Help please! CleanShot 2024-04-08 at 14.02.12@2x.png

Walter

Hi there @rkenedi - thanks for joining the discussion and sorry to hear you're also getting this error.

May I reach out via email to have a better look internally?

rkenedi

Hey Walter - sure of course. NB I ended up getting it to work after a few days by somehow signing up on my phone (never worked on desktop, any browser). Still happy to connect tho.

Walter

It it's sorted now, there's no need to look into it internally, but if you still want to investigate, please let me know and I'll send you an email ASAP.

Thanks so much for your cooperation so far @rkenedi

olayinkf

I am also getting the Couldn't start trial due to a technical error.

Walter

Hi @olayinkf - sorry to hear about this. May we reach out via email to have a further look internally?

olayinkf

Yes, my email is [email removed as per Community Guidelines]

Megan

Hey @olayinkf, I just sent you an email.

Reply back to me and we'll take it from there. Cheers!

olayinkf

Thanks! I will let you know if it works

olayinkf

I still need help please

Hannah

Hey @olayinkf, I can see you have a ticket with Megan, so please keep an eye on that email chain and she will get back to you the soonest possible to continue working on your case.

Happy new year!