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Unable to change Folder membership.

Im trying to add an external user to a folder within our team folder. This is a partner that we wish to grant access to a specific folder that has a natural place inside a larger project. When I click the folder settings, I cant change the folder membership: Only team members, and i am asked to contact my admin. I am the admin, and still cant do anything. I checked the admin console to see if there were any logical settings to change there without luck.. Has Dropbox still not made it possible to share a folder within a shared folder or am I missing somthing?

2023-01-23 13_14_00-Manuell etterkontroll - Dropbox.png

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Comments

Hannah

Hey @mykle, thanks for bringing this to our attention.

Is it possible that you were signed in to another member's account at the time you tried to change these settings?

If not, can you try from another browser or a private browsing window, to see if that helps?

You can also try the "content" tab in your admin console, to see if you can share the folder from the "manage" button there.

Let me know how it goes.

stefanp1

same problem here. using other browsers (chrome/firefox) did not work

it worked until recently, now all folders that I set up specifically for collaboration with externals show only the option "only team members" and I cannot change (same in admin console under "content").

also here I am the admin and general sharing settings are set to "Team + approved".

plase advise

Jay

Hi @mykle, what settings do you have enabled on for your sharing settings in the admin console?

mykle

I think I solved it by going to the folder menu in the admin console.

Jay

Thanks for the update, if you any further questions, please let us know.

Enjoy your weekend!

Gabriele-Luxembourg

Hi,

I have the same issue; it worked well till a few weeks ago. I cannot change membership, which is not stuck to "Only Team Member" (that pop down, doesn't pop at all), and this seems to be the root cause of the fact I cannot invite external anymore.

Going to the admin console to me makes no difference, nor using a private browsing. Please advice, but it seems a bug from your side on setting rights.

Jay

Hi @Gabriele-Luxembourg, is it possible that an admin has disabled external sharing in the admin console?

Gabriele-Luxembourg

Dear Jay,

Thanks for your answer. But that is not the case

The setting is correct; and I am the only admin. Besides, for certain folders I can share with external in the approved list. For me it has to do with the fact that folder membership is frozen to be Only Teams Members (despite the setting says differently).

Best,

Gabriele

Jay

Is this a normal shared folder, or a team folder on the account? Can you provide any more information on the type of folder, including a screenshot showing the icon next to it?

Gabriele-Luxembourg

Dear Noah,

It's a team folder.

This folder, however, I am still able to share with an approved non member

(the email address is yellow)

What is puzzling, is that if I chose on another team folder and I try to share

with same approved non member, I cannot share (the email is red)

Best,

Gabriele

Jay

What are the settings for both of those folders, when you click the gear icon?

witzyatty

I'm having the same issue others describe above. I need to share some of my folders with external co-counsel. Please advise if this is possible. I cannot find a setting that allows me to share a folder as I could before I changed to dropbox business -- we both need to add to the folder and have it sync simultaneously.

Thank you.

Jay

Hi @witzyatty, could you let us know exactly how you're attempting to share a folder with another user?

Do you have any specific sharing settings disabled in your admin console?

witzyatty

Sure, I go into dropbox.coom and hit the share button. I try to put in my co-counsel's email address, but it tells me he is not a member of the team and wont let me.

As far as I can tell, I have allowed sharing (without limitation). I ran a test with my husband and while I can share a folder, he can only view or edit. We cannot collaborate in a folder together which is what I need to have happen with this non-member

Jay

Is this a shared folder or a team folder you're trying to share?

It might be restricted to members within the same Dropbox team .

witzyatty

That appears to be the case which means that I'll be terminating my trial for a business plan as it does me no good if I cannot share folders for collaboration with my outside co-counsel or even my clients as needed. Thanks for your help in confirming what (unfortunately) I suspected as true.

Jay

Just so you're aware, for a shared folder on a team, you can change the permissions for the folder to allow non-members to access the content.

If you need any further info, please let me know.