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As an admin I can't use Dropbox Rewind in 'All Files'

We are just running tests to understand how to recover data if something were to infect our files. I would like to use Rewind as an admin but it is not an option for me

What needs to happen for me to have that option.

I am an Admin and rewind settings are for only Admins to have permission

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Comments

Jay

Hi @soonerdm, thanks for bringing this to our attention.

Are you able to click the ellipsis next to a folder to see the Rewind option there?

Does this occur for all team admins on your Dropbox team?

This will help me to assist further!

soonerdm

I am the only admin.

I have to click the ... then Folder Activity and then rewind.

As admin I do not have access to certain folders. I was hoping I would not have to add me to every folder to ensure Rewind would work in case we ever needed it.

What is my best course of action?

Walter

Hey @soonerdm - thanks for clarifying that for us.

May I ask if you're getting the same results on other browsers as well?

If you do, does this occur for folders you own or for ones that are owned by others only?

soonerdm

On my Mac, I tried Chrome and Brave

On my Win 11 laptop I tried Chrome and Edge all had the Rewind greyed out.

What do you feel my best course of action is in case I ever need to rewind everything?

Hannah

Hey @soonerdm, I hope it's okay for me to jump in as well.

Can you let us know if this is concerning folders that you own or ones that are created/owned by others in the team?

Also, keep in mind that for cases like this, you can also reach out to our support team for further assistance.

soonerdm

I do not own all the folders, nor am I a member of all of them. As an Admin, I want to know how I can rewind all folders if needed. If I cannot, what does Dropbox advise in such a case?

Hannah

If the files are owned by the team, as an Admin you should be able to restore them.

Our support team can also help with that, if you ever have any trouble.