I didn´t receive my 48GB, why? I need help!
ejasp wrote: I bought new Samsung s7 edge in June 2016. I got one mail regarding for claiming 48gb free space, but I have not noticed it at that time. So, can i claim the same offer now? how?
I bought new Samsung s7 edge in June 2016. I got one mail regarding for claiming 48gb free space, but I have not noticed it at that time. So, can i claim the same offer now? how?
No, you cannot. The promotion ended one year ago.
Hi Kaz,
Thank you so much for the reply. I tried uninstalling Dropbox and it asked if i would like to convert to the factory version (?) and when i tried to uninstall this 'factory' version, uninstallation is unsuccessful. I assume this means it's pre-installed? I checked my account again but still did not get the 48GB unfortunately
Xinmei
I have completed 5 of the 7 steps but its not showing as eligible why?
I've connect three devices and uploaded files and these are the two not checked of my list.
Hi,
After I registered dropbox from my laptop, I found out there is Samsung promotion.
Although I logged in using my Samsung cell phone, I thought I should "register" new account from dropbox app from my cell, so I deleted existing dropbox and re-generated dropbox account using same e-mail addresses as before. After doing that... I found the e-mail link that Dropbox sent to me regarding Samsung promotion claim, and even I click the link, it does not provide me additional spaces - I did finish 5 stages.
The following is screenshot of my outlook, which is not working properly unfortunately.
So would you please help?
I complete the 5 steps
I put files in my Dropbox folder (the last of the 5 steps) but
not changing to indication 'complete' to receive my 48GB as gift
Why???
the problem solved..
Thanks..
I'm having issues getting the step "Put files in your dropbox folder" to how as complete. I have completed four other steps, uploaded files to both my dropbox and a shared folder I own, and accessed the files from another device on my account but it seems that the files I have uploaded do not suffice to complete the step. Any reasons for this? It seems to be the same problem the commentor above me had but I have not yet found a solution. Thanks.
I haven't received my 48gb of space as It will not registered that I have completed the 5th step (putting files on my Dropbox). I have tried several times but no matter how many times I put files onto my account it is not registering that it has been done.
Hey guys, can you check this page to confirm the steps you have completed:
https://www.dropbox.com/gs
I have completed (and marked as such): Take the Dropbox tour, Install Dropbox on your computer, Share a folder with friends or colleagues, Install Dropbox on your mobile device. I have things in my folder but that step is not showing as complete.
I have not received my additional space for my new Samsung s5
How do i go about getting it ?
The phone has not been logged in by anyone else and i am the only one to use it.
I created a Dropbox account on my two desktops and a laptop computer over a year ago.
Last month, Sep 2015, I bought a Samsung Note5 which appeared to have Dropbox pre-installed.
Files that I send from my mobile do not appear in my PC/Laptop folders, which makes me think I have two accounts in the same name. Is this possible? How do I amalgamate the accounts?
Steve C
Hi Dropbox team,
I earned first promotion space for purchasing Samsung device in 2013.
After I continue purchased one more Samsung device by Oct 16, 2015, I did not see earning more space this time.
Please support me in this case.
Thanks & BR,
Truong VuManh
E: truongvubk@gmail.com
Hi. I started a new Samsung Galaxy mobil phone and i don't get the 48 GB after getting started. Why? The first storage i get with my Samsung device at 2013. How can i get these storage that is promised as i started the new phone? Please support me in this case. Thanks a lot!
So when my 48 GB of promotional space expires and I do NOT upgrade to DropBox PRO, will I still be able to access/download the files that I stored within that 48under a Basic Accoutn or will those files automatically be deleted by Dropbox?
When your promotional deal expires, your Dropbox space limit will automatically return to what it was without the promotional space. For example, if you have a Basic account, your limit will return to 2 GB plus any additional space you've earned through referrals or other bonuses.
If you're over your limit after expiration, you'll no longer be able to save new photos, videos, and docs to Dropbox. You'll be able to get more space by upgrading to Dropbox Pro.
Hi I didnt get my 48GB. It is the first time I use a Samsungs divice with Dropbox. I enjoyed already a promotion from HTC.
Need Held.
@Chanaka: Is it your first time trying to receive this bonus with a Samsung device? You can only claim it once, even if you buy a second device.
@Stephen: Yes, it's entirely possible, and likely, that you have two account. As this thread is specifically for the bonus space earned with Samsung devices, please start a new topic specific to your issue if you still require assistance. Thank you.
@M. MNS: Have you read this entire thread for the possible reasons and solutions? All the information you need is already here in the previous responses.
@Vu: You can only claim the bonus space once. Since you've already received a bonus from an earlier Samsung device, you are no longer eligible to receive it again.
@Rami: The same thing that I explained to Vu applies to you.
@Larry: No, your files will not be deleted. You just won't be able to sync again until you're below quota. The files will remain accessible in your account to view and/or download.
@Michael: Have you met the other requirements for the promotion? See the following link (which also applies to everyone else that I've responded to).
Yes I've Don 6 from 7 steps. What can I Do?
I have activated the Samsung promotion
It was working fine for 2 years.. and now it expiers .. now I dont know what to do with 40 GB of files .. will they stay on dropbox? or they will be deleted ? Any advice ??
@Rich R.
It is now my second Samsung device within 2 years. You explain to @Chanaka:..., even if you buy a second device.
This is now my second brand new Samsung device! I expected that is working with the upgrading the storage when i run the new device. It doesn`t works. If it`s not working so i'm gonna find other solutions to store my datas...
Thanks a lot for your perfect support
now I dont know what to do with 40 GB of files .. will they stay on dropbox? or they will be deleted ?
Your files will not be deleted. You won't be able to sync if you're over quota, but your files will still be accessible.
I have 48 gb space of my Note2 till 13 januari 2016, i bought a new Note4 on the 27-okt-2015 and ik installed dropbox and get a message that i get 48 gb again. Now i can;t see the extra 48 gb or the extended date till 2018?
I hope to hear from you soon
Hi Pascal,
You cannot use the Samsung Promotion several time.
If you already used it - then you won't be able to benefit again from this promotion and get the 48GB.
I hope this information helps
Many people want to have the 48GB, but I rather seeks to get rid of it now , knowing that it's limited and the inconvenience that this will create.Are there was a way to get back with my original quota of 2GB?
I SEE... SO I HAD A SAMSUNG PHONE, AND A DROPBOX PROMO, AND I WAS SATISFIED. HAPPY WITH BOTH THINGS.
NOW I RENEWED MY PHONE, BUT NOWHERE -VISIBLE- WAS I ADVISED THAT I WOULDN'T BE ABLE TO RENEW THE DROPBOX PROMO...
THANK GOD I WAS ALREADY MIGRATING TO ANOTHER CHEAPER AND BETTER SERVICE, CAUSE I REALLY FEEL SCAMMED... NOT SURE IF BY DROPBOX, SAMSUNG OR BOTH.
BYE.
Hi
I currently have a 48GB promotion that is due to end on the 12th Nov, I have just bought a new samsung phone that gave me the 50GB promotion. On previous posts you have said that you can only use a specific promotion once. As this is a 50GB promotion, will this kick in to affect when my 48GB promotion ends?
I have had new promotions in the past from Dropbox when I've upgraded my phone, they have always worked fine.
Thanks
I have just bought a new samsung phone that gave me the 50GB promotion.
It's still a 48GB bonus. The 50GB mentioned is the 2GB you start off with plus the 48GB bonus.
will this kick in to affect when my 48GB promotion ends?
No. It's still a Samsung promotion and you can only claim it once.
If they were from different manufacturers then the bonuses can still be applied, but only once per manufacturer. You can claim one Samsung, then one HTC, etc. It's based on manufacturer; not bonus size.
Okay so my account is about to expire after gaving it for 2 years. So far I've used 67% of my 54GB now they sent me a message qlregarding my expiring account. They said they would reduce to 10 GB so if I hit those 10 GB will they delete the rest of my pictures?
if I hit those 10 GB will they delete the rest of my pictures?
No, your pictures will not be deleted. Your account will simply stop syncing until you're back below your quota, or you upgrade. Your files will remain accessible in your account.
Okay thank you very much!
