I didn´t receive my 48GB, why? I need help!
ejasp wrote: I bought new Samsung s7 edge in June 2016. I got one mail regarding for claiming 48gb free space, but I have not noticed it at that time. So, can i claim the same offer now? how?
I bought new Samsung s7 edge in June 2016. I got one mail regarding for claiming 48gb free space, but I have not noticed it at that time. So, can i claim the same offer now? how?
No, you cannot. The promotion ended one year ago.
Hi, Today I register in Dropbox for the first time. I have new Samsung Galaxy Ace 4. I didn't get extra 48GB of free space. The reason I am asking is, that today my friend also registered in dropbox for the first time and she got 48GB... . We have same phones, providers are different (mine Orange, my friend's T-Mobile). Can you please explain me why I didn't get it? Dropbox app was installed when I bought the phone. Thanks in advance for your answer. M
Hello, I've had a Samsung device for some time now (just over a year) and am trying to take advantage of the 48GB promotion. I have done every step asked of me in the "Get Started" prompt but am showing different levels of completion on my account on the 3 devices (laptop, tablet, smartphone). Any ideas other than submitting to https://www.dropbox.com/support?
THANKS!
Follow the information listed here, otherwise, open a ticket.
I'm trying to open the ticket and I don't know how to do it. Can you please send me a link to a new ticket?
https://www.dropbox.com/support
Follow the choices until you see one that says Get help with other issue and click it.
Hi! I really like using Dropbox. But I noticed that the promotion space of 48GB only lasts for 24 months. I already read in the FAQ questions about this. Some things were'nt clear.
Do you get an email when the 48GB promotion almost expires?
I recently changed from phone. It's still a samsung and I installed the Dropbox app.
Does this change anything to the expiring date or anything for the space on my dropbox account?
Thanks for the help in advance!
Hey Henrike!
Yes you will receive an email several months before your promotion expires, and another the month before the promotion ends. Changing your device does not impact the promotional space that was granted to your account. The only factor for the expiring date, is when you redeemed the deal.
I hope this helps!
I have a problem. I bought a tablet, a Samsung S, when I was doing the initial configuration I logged in to dropbox with my job account , but I wanted this benefit of Samsung promotion at my personal account instead of my job account.
What can I do to change this benefit to my personal account?
Dear Dropbox-Team,
for a few weeks i got myself a new smartphone. Its the new SAMSUNG S4 mini (QuadCore) but somehow i didnt receive my 48GB when i logged in via dropbox app for the first time
I used a HTC before and signed in to get the 3GB a few years ago. thats why it shouldnt be a problem to get the 48GB since its my first SAMSUNG device
please help!
many thanks!
@Cindy: The promotion is only valid for the first account to log in to the device, and bonus space cannot be transferred to another account. I'm sorry, but there's no way to change it to your personal account.
@Huy: Have you met all the other eligibility requirements? e.g. Dropbox came pre-installed on the device; your carrier is participating in the promotion; etc. See here:
Dear Rich R,
yes, Dropbox cam pre-installed on my device. And it should work with my carrier, since a friend of mine has got the Promotion with the same Device and carrier
Or does it work for Dropbox Newcomers only.. ? Would be sad Because I really thought to get this promotion if I get myself a new Samsung Smartphone
Have you completed the remaining steps needed to earn the bonus? If you haven't already, please read the entire help article that I linked to above, specifically, where it states the following:
After you receive this email you just need to complete five steps of the Get Started guide for that account to redeem the space
You sent me an e-mail that my Samsung S4 bonus expires. I bought a new Samsung S5 with dropbox preinstalled. Why didn´t I recieve a renewal of the bonusspace. At the moment I use both phones.
Hi Niklas!
Unfortunately, promotions of the same type can't be 'stacked' on one account. You can only redeem the Samsung promotion once, and it seems that you already used it with your account.
"
Rich R. Have you completed the remaining steps needed to earn the bonus? If you haven't already, please read the entire help article that I linked to above, specifically, where it states the following:
After you receive this email you just need to complete five steps of the Get Started guidefor that account to redeem the space
"Hi Rich,
thanks for replying!so in other words I have to do the five steps again? Because I already did them to get my HTC 3GB promotion gift many years ago.
should I for expample uninstall dropbox and download it again and repeat all the steps witch my new SAMSUNG Smartphone? These steps are already marked as checked and green
Hi there,
My dropbox promotion space of 48GB will end next week. If I do not upgrade to dropbox pro - can I still access my dropbox files, pictures etc? I understand I cannot save additional - but want to make sure I can still access the files that is already saved to dropbox. Is there a time limit in which dropbox will hold my files and then delete them?
Thanks
Hey Michelle,
I replied to this question at the beginning of the thread:
"So, Dropbox *never* deletes your files.
Even if your free space expires, your pictures will still be on your Dropbox account.
The only difference is that you won't be able to upload new one, as long as you'll be over quota.
To be able to sync files again, you will have to delete the files that make you over quota, or to upgrade to a paying subscription, like Dropbox Pro."
So, the reply to your question is yes, you'll still be able to access your files.
Have a nice day!!
Hi!
My dropbox account has 24.9 GB. About three weeks ago I have connected my dropbox account to my Samsung mobile and got extra space of 48 GBP (via Samsung promotion). Today, when I tried to get into my dropbox folder, I noticed that my space reduced to 24.9 GBP and my folder is completely full. What should I do to get my space back?
Thanks!
Hi,
I have a question...in my dropbox is the next message " promoting 48GB of Dropbox you received with your Samsung device expires in 30 days ..... "
When this happens , I'll lose the files that I have in my Dropbox account?.Should I make a backup before this happens?<BR /><BR />Thanks.<BR />
So I uninstalled Dropbox, updated to the latest version, and signed back in. Still did not receive the space. Any other suggestions?
Matt - you need to ROM the device back to its initial configuration.
Andrea - no, but syncing will stop so you wont be able to add or edit files till you reduce your quota.
Hi
I got a new Samsung Tab4 and someone else loggod on with dropbox for the first time so he gets the 48gb free space. Can I correct this so I get the free space on my dropbox instead?
Victor, People of dropbox tells you that there isn't an opcion to get back and get your space, but I can tell you that there is an option: You can logged in at dropbox with your friend's account and you go to settings, in here you can see name and email account, and lets you change the email account, where after a verification change the name of the email. In your account would have to do the same thing.
I recently got my Samsung S6 edge and have not redeemed this promotion before, however, I did have my dropbox account before I got the phone. I've completed the 5 Getting Started steps as well. Not sure as to why I haven gotten the free space? Also if it's because I have to set up a new account, can I just redeem it by setting up a new account?
Xin Mei
@Victor: No, you cannot correct it. The bonus space is only applied to the first account that logs in to the device and it cannot be transferred to another account. The only option is as Cindy described, swapping accounts with your friend, but unless both accounts are brand new (no shared folders, links, other bonuses, etc.) it will be more trouble than it's worth.
@Xin: Start here: https://www.dropbox.com/help/4223
So as i understand it from reading the comments. I do not qualify for the 48GB space even though I bought a new Samsung device. But if I started a new account would I of qualified then?
Shah
If your device is eligible for a promotion that is correct. You can use the review this help page to find out if your device is eligible:
https://www.dropbox.com/help/7040
Hello,
I've submitted a message previously related to issues of not being able to redeem free space on my samsung phone. I've read all the information related to troubleshooting that and I seem to qualify or have done al the steps required. Some of the steps I'm unable to verify (for examples if my device is released after Fall 2014 and only new users will be able to redeem etc). Is there a direct email or another platform which can check my account directly? The links I get only lead me back to the troubleshooting section which is frustrating. Thank you!
Xinmei
no he recibido la promocion de 48 gb de dropbox. el que tengo que hacer para recibirla.
Donde puedo llamar o enviar un mail.
Muchas gracias.
Yo compre una Note 4 y mi espacio gratis ya se va a terminar.Cuando yo inicie sesion en Dropbox, Yo no obtuve el espacio adicional.¿Que puedo hacer?__________________________I buy a Note 4 and my space free and it will end.When I logged into Dropbox, I did not get the extra space.What can I do?
The easiest way to know if your device is eligible is to see if you can uninstall Dropbox. If you can uninstall Dropbox, your device did not come preloaded with a eligible promotion.
César
The Note 4 was only for new users. If you had a Dropbox account before you would not be eligible for the promotion.
Guillermo
I'm afraid I am unable to help in a language other than english. However you should try the new Spanish section of the community
