I didn´t receive my 48GB, why? I need help!
ejasp wrote: I bought new Samsung s7 edge in June 2016. I got one mail regarding for claiming 48gb free space, but I have not noticed it at that time. So, can i claim the same offer now? how?
I bought new Samsung s7 edge in June 2016. I got one mail regarding for claiming 48gb free space, but I have not noticed it at that time. So, can i claim the same offer now? how?
No, you cannot. The promotion ended one year ago.
Did you complete all the Getting Started steps? Is this the first time you've tried to claim a Samsung promotion? Was Dropbox factory installed on the device?
Basically, we need more information before we can help you. The way you asked that is akin to asking a mechanic "My car won't start, why?".
Yes I complete all steps, no is the second time that i tried to claim a Samsung promotion. Yes Dropbox factory instaleed on my new tablet.
is the second time that i tried to claim a Samsung promotion.
That's the problem. You're only able to claim the promotion once per manufacturer.
From here: https://www.dropbox.com/help/297
Each Dropbox user is eligible to redeem the same type of promotional deal only once. For instance, you can't redeem the Samsung promotional deal of 48 GB for two years more than once, even if you buy multiple eligible devices.
Hi, I already had a free Dropbox account when I bought the Samsung Tablet from Costco less than one year ago with the promotion for added space. Since I already have an account there is no "Getting Started" tab to press. How do I get credit for this promotion.Thank you,Lee
hello i bought a galaxy tab pro 12.2 and when i set it up for the first time asked me for dropbox account to geav me 50 GB but i didnt do it at this time now how can i get it... please help me.. i really appreciate if you can help me
Rebar,If you are eligible for a promotion from that device, all you need to do is sign in on that device.
Lee,The promotion does not need a getting started page on the tablet, you simply need to complete getting started as defined here:
I hope this helps guys!
thanks i know that but the problem is that i installed a new Android version on my tablet before sign in to Dropbox.. please help
hi I created a dropox account today.I own a galaxy s6, and had not logged in to any dropbox account until today. i logged in with my newly created account. that was the last step for me to complete the five out of seven steps, to download a mobile app. once i logged in, i didnt recieve any email confirming my bonus space nor did i get it without an email. what gives?
Hey Ronal!
Could you first check that your device is eligible for the Dropbox free space?
If it is, then I would recommend to contact directly https://www.dropbox.com/support so that they can check if everything went well when you fulfilled the 5 steps!
i just purchased a Samsung note 4 and didn't get my space. i also got one for my wife and she didn't either. we both had an account previously. both are on rogers in canada and dropbox was preinstalled
Hi Mark!
Have you or your wife already got some free space thanks to a Samsung offer?
yes from our previous phones.
Unfortunately, each user account is only eligible to redeem one promotion of a certain type.
This is because promotions of the same type cannot be “stacked” on one account, so as you’ve already redeemed one promotion of a certain type, you and your wife won't be able to redeem another.
Sorry for that, and have a nice week!
When my 50 gb promotion expires and I don't upgrade what happens to my pictures.? I have a full 50 gb worth of pictures in my Dropbox.
Hey Richard
So, Dropbox *never* deletes your files.
Even if your free space expires, your pictures will still be on your Dropbox account.
The only difference is that you won't be able to upload new one, as long as you'll be over quota.
To be able to sync files again, you will have to delete the files that make you over quota, or to upgrade to a paying subscription, like Dropbox Pro.
Have a great Thursday!
Hi guys. I just purchased a new a samsung smartphone, and my husband tried to link the dropbox promotion to an already "promoted" account, before realizing that it didn't work due the fact that an account is elegible just one single time (the app absolutely doesn't alert about it!).
Is there any chance to "start again from zero" linking the promotion to other account ?
I tried to cancel and install again the app on smartphone, linking to my personal Dropbox account (i never got the promotion) and it seems didn't work.
Iole
Just link it to the other account and it'll be fine.
However, you have to use the FACTORY installed version - so you're going to need to flash the device back to default settings. It does not work if you install/upgrade Dropbox in anyway.
More clarification needed on when the free 48GB account expires at end of 2 years offered by Samsung/Dropbox promotion...
1: I currently have my phone "Gallery App" pointing to the dozens of GB's of photos I have stored in this free 48 GB Dropbox package for 2 years. Will my phone still have access to these photos to view them once the free 48 GB offer expires?
2: Will I be able to download any of the zipped files I have stored on this free 48 GB offer once it expires. I am not talking about syncing data with the PC Application, but instead using the Web Browser interface to download files one by one manually?
3: I have a shared folder in Dropbox as part of the free 48 GB offer that I share with my wife. She only accesses this data from her phone. Will she still have access to view contents of this folder once the offer expires?
Thanks.
Hey Brian!
So, I can't reply for 1. as it's not an issue directly related to Dropbox.
You will just be over quota, so you will still be able to download, view and delete any file from your account.
Hope this helps!
Hi,
My 48GB is soon to end on the 5th August, however I have got a new Samsung Galaxy S6, I thought this would extend it?
So it does not look like it will, currently I am using 9GB of space, and I only have 6GB allocated to me after the 5th August.
What happens to the 3GB that I am going overboard with?
thanks
Good morning!
I did all the necessary steps and I still didn´t receive my free 50 GB. I bought a Samsung galaxy note 4. Could you please help me ?
Hi Carlos!
If it's the first time you're connecting a smartphone to your account, I would recommend you to first check that your phone is eligible for the promotion.
If yes, make sure that you did all the necessary steps. As you just told me that you did , I would then recommend you to contact our support here:
https://www.dropbox.com/support
Have a nice day!
@Mayur, as I told earlier, you can' stack promotions, so it will not extend it. Also, Dropbox never deletes your files, so you will just be over quota.
@Carlos
You mentioned that you have a Note 4, did you have a Dropbox account before buying this device? Unfortunately the promotion for the Note 4 is for new accounts only, so if you had created the account before, you would not be eligible. You can review the terms here:
https://www.dropbox.com/help/297
I just bought a (new) samsung galaxy a3. When i first started dropbox on my samsung they offered my 48 gb free space on a new account. I already have an account so i try to get this free space on my current account. How do i get this free space?
Gr. P.
My Samsung promotion expired early. Why??
| Samsung + Dropbox | Samsung promotion | 9/17/2013 | 48 GB (expired 9/17/2015) |
Hi Bradlee!
Did you, by any chance, had another smartphone linked to your Dropbox account before your Samsung?
If yes, it might have expired because it was revoked, because you can't stack deals on a single account.
If you want to be sure, you can contact support that will have a look in your account:
I completed 6 of 7 Getting Started options, including sending a text to my Samsung s4. I clicked the link from the text, then downloaded the app onto my phone (which is eligible according to the terms and conditions). When I logged back in to my account, I did not receive the free space. I have since signed up a few friends on Dropbox, followed the same steps, and they have all received the free space. I have followed all of the troubleshooting tips and tricks that are posted in the help section and they have been unable to provide a solution.
If I'm understanding this forum correctly, no one here works directly for Dropbox therefore cannot look into my account to verify anything. How can I receive the support I require to resolve this issue? Could I please receive some assistance other than a link to the help page? I have spent a lot of time carefully going over each stipulation already.
Thanks very much in advance for the help! Enjoy your day
>then downloaded the app onto my phone (which is eligible according to the terms and conditions).
According to those same terms, only devices that have Dropbox pre-loaded on them are eligible. If you have to install it on the device, it's likely not eligible.
From here: https://www.dropbox.com/help/297#terms
Which Samsung devices are eligible for promotions?
Sorry Rich, let me clarify. Dropbox was preloaded and when I signed up with my phone I did not receive the free space. So I uninstalled Dropbox, updated to the latest version, and signed back in. Still did not receive the space. Any other suggestions?
Open a ticket with Support.
Replies take approximately 1 - 3 *business *days with Pro users getting priority (longer for Basic users).
