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I have a shared folder, but every file I put in seems to be locked.

I volunteer with a local hospital radio station. For one of the programmes I do, we have shared a Dropbox for at least ten years and have never had an issue.

I recently created a new shared directory but every file I put in from my computer is "locked" on the one at the studio which means I can't do anything with it; eg copy, paste, move or rename.

Why is that and how can I stop it from happening as it is currently completely usesless.

Thanks.

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Megan

Hey @CarlW, let's jump right into this!

Just to make sure we're on the same page: are you talking about a shared folder?

Also, how do you access the files in it? Is it through our website, or the desktop app? Feel free to let me know if you get any messages on your end, when trying to open the files.

Keep me posted, and we'll take it from there!

CarlW

Yes; a shared Windows Explorer folder rather than the app specifically.

Error:

"An unexpected error is keeping you from copying the file. If you continue
to receive this error, you can use the error code to search for help with this
problem.
Error Ox80070780: The file cannot be accessed by the system."

And a silver X on the icons of the files.

Megan

Hi @CarlW, thanks for the heads up!

Based on the error you received, it sounds like this is most likely a Microsoft issue rather than a Dropbox one.

Feel free to have a look at this discussion that I came across, after doing some research on this.

As for the X icons, it sounds like you might have another cloud service running on your machine, which is causing the grey X icon to appear.

Try quitting all other cloud services completely, and let me know if the icons appear in Explorer in the Dropbox folder.

CarlW

Thanks for the research. Will read that shortly.

The Xs only appear on the other machine, not mine and only on files I add at my end. (I do have other cloud services running on my machine but that won't affect the remote machine.)

Hannah

Hey @CarlW, I'd also suggest logging in with admin privileges on the computer that shows this issue, if you haven't already.

CarlW

As I said, there is one shared folder already which doesn't have that issue so I really don't understand why this one does. I have the same privileges with both folders as they are on the same remote machine.

Hannah

Hmm, can you please send us a screenshot of how the locked files appear, so we can have a visual as well?

CarlW

Sure. Same files; different folders. Top one is original folder that is +10 yrs old. Bottom is new folder < 1 yr old.

Hannah

Thanks for the screenshots, Carl.

Just as a test, can you move one of the files with the gray X out of your Dropbox folder and then move it back, to see if that helps?

CarlW

It doesn't. I can do what I like on my machine. This is only a problem on the remote PC. It's so weird!

Nancy

Hi from me as well, @CarlW. After taking a look at your screenshot, this looks like a network share, which is generally unsupported when it comes to accessing the Dropbox folder on your device.

As a result, I’m afraid we can’t provide much here, but I’ll leave this thread open in case any other user has had similar experience and can offer something more.

CarlW

Fine, but the other one is also a network share through the same account on the remote machine so why does that one not have the same problem?