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I'm getting an error when viewing a file via a shared link.

Hi! When I want to view a file via a shared link I get an error message, some kind of pink dart and board saying :

Error

Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our help center and forums for help, or head back to home.

Can someone help? Dropbox has been a smooth ride until now, and I have a lot of things that needs to be sent, viewed and downloaded.

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Nancy

Glad to hear incognito worked! This means though that the issue is most likely browser-related.

What we usually suggest, in cases like this, is to clear your browser’s cache/cookies and also make sure that it’s updated to the latest version.

Other than that, you can restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

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Nancy

Hope you’re doing well, @Siddharth Ranchod! Welcome to our forum.

Was the shared link sent to you by someone else? Have you tested it on a different browser/incognito window to see if it throws the same error there?

Are all of your shared links having the same issue or is it just this specific one?

Let me know more info.

Siddharth Ranchod

Hey Nancy,

Thank you for getting back to me. So I've just tried opening the link while in incognito mode and it worked. I'm not 100% sure why this is the case? But the same issue persist when I'm in the normal browser signed into my account.

I'm using Chrome on a Windows 11 laptop.

This issue is affecting individual files though, not folders. Folders shared via the link open and works.

Thanks

Nancy

Glad to hear incognito worked! This means though that the issue is most likely browser-related.

What we usually suggest, in cases like this, is to clear your browser’s cache/cookies and also make sure that it’s updated to the latest version.