Hello,
I'm trying to login to my dropbox account, but it wants a one-time security code verification that I simply don't receive. I did check the junk/trash/whatever folder, but simply don't see any. Can you help me?
That's great, @Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
Well, I got in! However, this thread did NOT help. Nor did I hear from Megan ever again. The massive amount of TIME and READING I spent on this was incredible, simply b/c Dropbox could not, (or would not) send my email a 6 digit code. Even though I had my user name , email and password all correct. (Were they punishing me b/c the last time I logged in was December 2023?! Who knows?)Here's what I did: I somehow navigated to the help section without logging in and just kept asking the CHAT how to contact Dropbox when I can't login. Finally, I claimed my account needed to be "reactivated" (this apparently was the key wording) and I got to a place where I could create a ticket, explaining the situation and inputting my email in the description.I created the new ticket at 8:09AM (again after a full day of reading and "asking the community" etc etc.I got an email message right away that they received my ticket and someone would be in touch. (Totally no problem sending me THAT email!!) They added this advice: "In the meantime, have you checked out our Help Center for FAQs, how-to articles and more?" ~ How annoying! What am I , a child?AT 4:45PM, "Poppy" sends me an email = "My name is Poppy, and I am more than happy to assist you.From my understanding, you are experiencing issues trying to access your Dropbox account as you are not receiving the email with the one-time code." Poppy further explained that a separate email from login-support@dropbox.com included a "reset password link" that I should try.Indeed, I did use that link, reset my password and got in!Zero explanation as to why I could not get an automatic email sent to me, ...zero warning, zero info on what I've done wrong to deserve this TRUCK-LOAD of work and time just to get into my files.SHEESH! I wish any of you better luck!
Is the email account active?
If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so
hi meagan, im still having trouble on the security code dropbox sent to yahoo mail we still dont get any. Is there a solution to it?
Hey @beneboto!
I just checked, and it seems that our previous ticket was closed due to inactivity, since I didn't receive a response from you.
Can you try to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
hi Megan! I have the same problem I cant login to my Dropbox. I tried to e-mail support but didnt recieve anything. Can you help me out?
Hey @Dtst, hope you don’t mind if I jump in. Have you looked into your email’s spam folder and there’s nothing there?
Have you also double checked to make sure you have no other devices currently linked to your Dropbox account? If you do, you can look into the Notifications section for the one-time code.
Another thing you can try is to reset your Dropbox password from this page. Are you able to access your account after that?
Hello, I can't use dropbox anymore on my PC or iPad. When I try to log in it tells me it send a safety code to my connected email, but the code never arrives (not in the spam or elsewhere) What can I do? The E-Mail is right. How to get the code or log in?
Hey @hashadz25 - sorry to hear you're having issues with this.
If you've already checked your email's spam/junk folder and still can't find the email with the security code, may we reach out via email to have a further look internally?
Thanks!
Hello Walter, i have the same issue. Can you please contact me on the email [removed per the Community's Guidelines]
HI there @Koshe1997 - sorry to hear about this.
Did you check your email's spam/junk folder as well?
If you did and still can't find it, let us know and we'll reach out via email to the email address that's linked to your profile here on our Community.
Yes i did and cannot find, its also the same on my other accounts. But can you please reagerar out to me so i can get help to recover my accounts.
Thanks for the update on this @Koshe1997 - much appreciated.
If you'd like further assistance with this, I'd recommend getting in touch with our support team through this form via an incognito window where you're not signed into any Dropbox account.
Just make sure to open a separate ticket for each of the accounts you're unable to access.
No please can you send email to my email accounts [removed per the Community's Guidelines] and the email [removed per the Community's Guidelines] i cant login on either of them due to the 6 digit code i dont recieve to my hotmails. Please help me out, it have been like this for a couple of months, and i have been trying to get in touch with support without answers. So please can you send the emails to help me out to my 2 Dropbox accounts
I'm afraid I can only reach out to the email address that's linked to the Community profile you're writing from @Koshe1997
Did you try the form I suggested before and got an error or something else that bothered you perhaps?
I’m writing from this profile just because i cant login and write from my other Emails…
@Koshe1997, since you’re having this issue with two separate Dropbox accounts, it’s best to log two separate tickets for each account, so that our support team can further assist (it doesn’t matter that you’re currently posting here from another Dropbox account or that you can't access neither of those accounts at the moment).
Did you follow the exact steps Walter provided above and couldn’t open a ticket still? It’s important to log the tickets from this page via an incognito window where you’re NOT logged in to ANY Dropbox account (otherwise, you won’t see the same support options).
If you’re still having issues with this after that though, please clarify what you see exactly or send me a screenshot and I’ll guide you from there.
I've tried following the guidance offered by dropbox support with no luck. The 6 digit code does not arrive in my email despite having added the address to my email addressbook. i've been a paid subscriber for YEARs and now i can't access much needed folders. I need these folders ASAP!!!! The online support is a vicious loop. HELP
Hey @brodrig, sorry to see you're having this issue.
Have you also checked your spam folder, to see if the email ended up there?
Let me know what you find.
yes, i've checked it multiple times. Nothing there pertaining to the 6-digit security code.
Thanks for clarifying, @brodrig. Since you mentioned being in touch with our support team, can you send me your ticket number, so that I can have a look and guide you from there?
Ticket #24974757: DB: Access
Thanks for the ticket number, @brodrig! I had a look at your convo with our support team and it seems that our agent is waiting for your reply, so that they can further assist you.
Please make sure to respond back to them in the same email thread and they’ll investigate this for you (just make sure to reply at your earliest convenience, since the ticket may close automatically after a few days of inactivity).
I went to reply and receive the following:
To be frank, gaining access to an account I've paid for for several years should not be this difficult. I need a direct, clear resolution ASAP.
Hey @brodrig, let me jump in here!
Even if your case has been marked as solved, you should still be able to reply back to the agent working on it.
Can you try accessing the email chain directly through your email address? That way you should be able to reply back to it.
i think i replied back to it. difficult to tell.
Thanks for the update @brodrig
I just took a look on our system and I don't see a reply on your ticket. Could you try again?
If you do and still have issues, you can let us know and we'll reach out via email from our end to assist you further.
I'm trying to log in to my computer, but I never receive the confirmation code, even after waiting several minutes. It's not in my spam or junk mail folder, and I've added no-reply@dropbox.com to my contacts, but I'm still not receiving the code. Could you please help me recover my account? I'm very worried.
Hi there, @josecarlo, sorry to hear about that!
You did a great job troubleshooting this on your end by following these steps.
I went ahead and opened a new ticket on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there.
Thanks a bunch!
I have Basic Dropbox on my Mac and used it for multiple years. I'm trying to set up IOS Dropbox on my iPhone 16, but not receiving security code. I've looked in my email main and spam folders and no email or message on the Mac. Please help.
Welcome to our Community, @WiggJ, and happy new year!
By security code, are you referring to the one-time 6-digit code or are you referring to our 2-factor authentication feature?
Can you add no-reply@dropbox.com to your email contacts and try to sign in again to see if it helps?
Keep me posted on the results and we'll go from there.
The heading on the screen on the IOS Dropbox App is labeled "Security Code". The area that you input the code is labeled "6-digit Code" Adding no-reply@dropbox.com to my email contacts made no difference.
