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Getting billed for a paid plan, but my account is Basic. Can I speak with someone on the phone?

I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.

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Rich

@mdunk wrote:
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.

There is no phone number. Only Business accounts have access to phone support and it's through a callback initiated through their admin console.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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Theresa

Hi @ad257899 and welcome to the Dropbox Community 👩‍💻✨.

I am sorry to hear you are having issues with Dropbox. I completely get where you’re coming from, having easy access to support is important, and your feedback really matters to us. We know the options for non-paying members can be a bit limited, but we believe everyone deserves a helping hand when something’s not working right 🤝.

The Dropbox Community is actually the perfect place to get the assistance you need. If you could let me know what issue you’re dealing with, I'd love to help resolve it for you 🤓.

Let’s figure this out together 💪!

T 😺 (Dropbox Community Manager)