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Dropbox is uploading duplicate camera upload images, why?

When I open my dropbox folder on my computer in order to download photos from my mobile phone, all pictures are downloaded twice.

Looking at my dropbox on-line and on the app on my phone I can see photos appear twice, sometimes 3 times.

I have to delete all the duplicated pictures manually ☹️

What can I do to stop this?

This is a screenshot

2024-10-14 17.51.36.jpg

2024-10-14 17.51.36-1.jpg

2024-10-14 17.51.35.jpg

2024-10-14 17.51.35-1.jpg

2024-10-14 17.51.33.jpg

2024-10-14 17.51.33-1.jpg

2024-10-14 17.51.32.jpg

2024-10-14 17.51.32-1.jpg

2024-0904 08.36.43.jpg

08.36.43¯1.jpg

2024-09-24 08.36.43-2.jpg

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Accepted answers

Hannah

Thanks for the info, Ria.

In your initial screenshots, I do see a discrepancy between the images, which is that two of the duplicates seem to have been "captured by AutoStamper", which is indeed a 3rd party app.

Can you check if this app edits your photos, perhaps in the background, without you doing it manually?

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Jay

Hi @RiaT, thanks for bringing this to our attention.

Are the duplicate images different in some way visually, such as with a filter or aspect ratio (4:3 and 16:9)?

What mobile device, OS and Dropbox mobile app version are you currently running?

This will help me to assist further!

RiaT

Hello @Jay

Thanks for the reply.

No, the photos have not been edited at all. They are identical. Nothing has been done to the aspect ratio, by me anyway.

Computer: Windows 11 Pro 23H2 V209.4.3661

Mobile: Android 14 App version 398.2.2

Hope this helps.

Hannah

Thanks for the update, @RiaT.

Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?

RiaT

@Hannah

How do I attach the metadata files?

When I click on the little camera icon (Insert/edit image) it does not open for me to search and attach the screenshots on my computer.

It asks for:

Source

Image description

Dimensions

Constrain proportions

I tried to put the path to the screenshots into the Source, but It didn’t work.

Thanks

Hannah

If you can't attach your screenshots from the camera icon, feel free to send us a shared link instead, Ria.

RiaT

Duplicates (2).jpg Duplicates (1).jpg

I hope this works, never done it before.

Hannah

That's perfect, thanks, Ria!

I removed the link, to avoid traffic in your account, and added the photos to your reply.

Out of curiosity, do you have any 3rd party apps that you use to edit photos on your phone?

RiaT

Thank you.

I only use the windows photo app or very seldom PhotoWorks.

The duplication, when downloading photos, started well after I started using PhotoWorks.

Thanks

Ria

RiaT

These are photos I took and downloaded today.

As you can see only random pictures are duplicated.

Hannah

Thanks for the info, Ria.

In your initial screenshots, I do see a discrepancy between the images, which is that two of the duplicates seem to have been "captured by AutoStamper", which is indeed a 3rd party app.

Can you check if this app edits your photos, perhaps in the background, without you doing it manually?

RiaT

Thank you for the reply.

I always use AutoStamper instead of the camera app, as it adds a date to the photos.

As far as I know that is all it does.

I have never changed any settings in AutoStamper and the settings button shows more or less the same as the settings button in the camera app.

Looking on the web I found this:

AI Overview

Yes, Auto Stamper is an Android app that can edit photos by adding watermark stamps:

Features: Auto Stamper can add a variety of stamps to photos, including date and time, copyright logo, GPS map, signature, and sequential numbers

Customization: Users can customize the colour, shadow colour, background colour, format, positioning, and size of the stamps

Camera: Auto Stamper has a built-in camera for taking photos

Maybe I try taking a few photos with the camera app to see if that stops the duplicated downloads.

Thanks

Ria

Hannah

Thanks, Ria.

Please do try that and let us know if the issue persists.

Cheers!

RiaT

Hi again,

I have been taking pics in the last few days to see if the duplicating stopped.

At first it didn’t seem to work, even taking pics with the camara app and not AutoStamper.

I then uninstalled AutoStamper and this done the trick 😁

No more duplicating 👍

Hopefully that is the end of it🤞

Thanks for the help,

Ria

Jay

Thanks for the update, in general, third party camera apps work by taking a normal photo, then adding a filter, which in this case is a date and watermark. They can also take control of the main camera app, which is why you were experiencing this behavior even when using the default camera.

Since two photos are saved on the Android file system (one with and one without the date visible), the Dropbox mobile app would upload both images.

RiaT

Thanks,

I do s understand this....but not all photos were duplicated.

Only random ones 🤔🤷🏻‍