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Can't share files because of violation of Terms of Service error

Hi I have had dropbox on my computer for years now although I have not been using it for quite some time.

I recently tried to share a new folder and got the message:
"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

I have no idea which of the terms I may have violated or how to fix it.
The chatbot wasn't very helpful either.

Dropbox still works on my computer and I can see all my storage on the website but I'm just not able to share any files or folders.

I would appreciate any assistance in resolving this issue.

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Hannah

Hey @Phastraq, thanks for reaching out to us.

Can we email you directly, so we can take a look into your issue?

Let me know.

All comments

Hannah

Hey @Phastraq, thanks for reaching out to us.

Can we email you directly, so we can take a look into your issue?

Let me know.

Phastraq

Yes. Please do.

Nancy

@Phastraq, please check your email address, and reply back to me. I’ve just logged you a ticket.

Phastraq

Replied.

Rezvan2000

Good day. I am also facing this problem. Help me to solve it. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules.

Nancy

Hey @Rezvan2000! Usually, banned links occur for one of these reasons.

I can log a ticket for you though, to check this further.

Rezvan2000

Yes, please do.

Nancy

Hi again, @Rezvan2000! You should have a new email from me. Please reply back, when possible.

lucasd

Hi,

I am experiencing this issue as well. None of the reasons listed in that page would apply to me to my knowledge, though I don’t know how to check my bandwidth limit. Please email me directly about this.

Nancy

Hey @lucasd! Please check if you’ve received my email and reply back to it. Thanks.

cbromen

Hello!

I'm experiencing this issue as well. I made sure I deleted any files from my existing dropbox to make sure it wasn't a space limit issue. Can you please help?

Thank you!

Hannah

Hey @cbromen, thanks for reaching out to us.

Can we send you an email, so we can take a closer look?

cbromen

Yes, please.

Hannah

Sure thing, @cbromen, I just emailed you and I'll see you there!

vladix

Hello!

I'm experiencing this issue as well. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. Can you please help me to solve it?

Thank you!

Megan

Hi @vladix, thanks for posting here!

We'll do our best to resolve it. In order to have accessibility to more tools on our end, I went ahead and created an email on my end for you.

Reply back to me, and we'll take it from there!

bhicham538

Hello,

I'm experiencing a similar issue with my Dropbox account. I recently integrated Dropbox with Make (formerly Integromat) to automate the upload of invoice PDFs (from Zoho Invoices) into a Dropbox folder. The upload process worked fine, but in the following module to generate a shared link , I received this error:

[409] banned_member/..
We have suspended your sharing activity due to a violation of the Terms of Service and the Acceptable Use Policy, as well as the Dropbox Terms of Service or Services Agreement.

Additionally, when I try to manually share files from my account via the web interface, I get the message:

“Sharing could not be completed – We have interrupted the sharing of your files.”

To my knowledge, my usage has been very limited and involved only standard file types such as PDFs, images, and documents. I’m unsure if this restriction occurred as a result of the Make integration or prior to that.

Could someone from Dropbox Support please clarify the cause of this restriction and how I can resolve it?

Please feel free to email me if you need further details.

Thank you in advance for your assistance.