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I logged into Dropbox with Google and now my old account has disappeared.

Drop box prompted to log in again. I used to login with 4 digit pin. Suddenly, Dropbox asked to log in with email id and password. I got security code on my email id but Dropbox was not accepting it . I tried login with google account and all files got disappeared though email id is same.. Really, don’t know what to do. I would be grateful if any member can help me out. Thanks in advance

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Walter

Hi there @rajeshdpujara - sorry to hear about this.

How long has it been since you last logged into the account in question?

It sounds like you created or logged into a new Dropbox account. Do you see any signs of your files in the events page?

Also, when you say you used to log in with a 4 digit pin, are you referring to the two step authentication feature or the one time code perhaps?

Let us know what you find and we'll take it from there.

rajeshdpujara

Hello Walter ,
Really appreciate your prompt response and further questions..
Pl find below my reply to each query:

How long has it been since you last logged into the account in question?
Just couple of days back .. I log in very frequently..

It sounds like you created or logged into a new Dropbox account. Do you see any signs of your files in the events page?
It’s sounds like that but actually I didn’t.. how can we create two accounts with one email id . My questioned Dropbox account is there since year 2016 .. Dropbox created new account and old data is not there .. I didn’t see any files of old account..

Also, when you say you used to log in with a 4 digit pin, are you referring to the two step authentication feature or the one time code perhaps?
I am referring to authentication PIN .. just enter 4 digit pin in mobile application. No need of further sign in ..

Hope I have replied to all input required. Waiting for your response..
Best Regards

Rich

@rajeshdpujara wrote:
I am referring to authentication PIN .. just enter 4 digit pin in mobile application. No need of further sign in ..

That's not signing in to your account. That's just unlocking the app. It has nothing to do with signing in or the security of your account. Once you've linked your device to your account, there's no need for that app/device to sign in any more. The app is already authenticated to your account. The PIN is entirely optional and just prevents someone from launching the app. Uninstall and reinstall the app and the PIN is wiped, and you can just launch the app without it.

rajeshdpujara

Hello Rich,

Thanks for your response.
What you have mentioned is absolutely correct.
But , Yesterday, all of sudden, Dropbox asked to enter email and password to login in stead of entering PIN which was usual.
It didn’t accept it and sent several times pin for verification of email id. But those pins didn’t work.
Unfortunately, i thought of login through google and all these mess happened and now i am not able to log in to my original account.
I also tried to delete application and reinstalled it but new account is opening.
Now question here is , how Dropbox can allow two different accounts with same email id.
My original account which I am trying to log in was made in year 2016.
Pl try to assist further if you can .

Best Regards

Nancy

Hi from me as well, @rajeshdpujara! Can you try to log out of your Dropbox account once again and sign back in by using your email address, like you originally did?

Are you still being asked to insert a new code that’s sent to your email address (this is a one-time code that’s separate to the 4-digit PIN you mentioned previously)?

If you still get that one-time code and Dropbox doesn’t accept it, I'd like a screenshot of what you see exactly on your end; just make sure to cover your email address first.

rajeshdpujara

Hi Nancy ,
Thanks a lot for your response.
I already tried logging out and log in again.
No new code is getting generated. Simply getting into new account. Nothing else…
I really surprised that how come one can create two accounts with one email id..
I couldn’t find any email id to raise this issue directly with Dropbox customer support team.
Best Regards

Jay

Hi @rajeshdpujara, were you part of a Dropbox team at one point, or was this a personal account?

rajeshdpujara

Well Jay , I am talking about my personal account..
Pl help to revive my account if you can ..

Thanks

Jay

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.

rajeshdpujara

Hello Jay ,
Really appreciate your prompt response.
Unfortunately, those options to contact or chat with drop box representatives is not part of my plan . So , it’s disabled.. I can’t approach them…

Jay

You should have access to contact them via a ticket, when you're not logged into your account, using the steps I provided. Are you not seeing the option to do so?

rajeshdpujara

Hello Jay .. mine is Dropbox Basic .. They don’t provide email option for Dropbox basic .
I don’t find screenshot attachment, otherwise I would have sent you screenshot..
Thanks

Jay

Thanks for the message, try using the 'Disabled account' option, this way you'll be able to contact the team.

rajeshdpujara

Hello Jay,,
Disabled account option is not there .
I tried inactive account but there is no option available for me as my account is Dropbox basic.

rajeshdpujara

Hello All ,
My Dropbox basic account is not opening since last 3 days.
I was using gmail id.
I tried to open with google account and new Dropbox account got generated and now I am not able to access previous Dropbox account in which my 2 Gb data is there.
I had asked this query previously as well but didn’t get exact solution as my account is basic and I am not able to write any email to Dropbox support.
Pl help.
Thanks in advance

Nancy

Hi again, @rajeshdpujara. What I’d like you to do next is to open an incognito window on your browser and go to https://www.dropbox.com/support/sign-in-issues WITHOUT being signed in to ANY Dropbox account.

If you do this, you should be able to select an issue from the drop-down menu and follow the rest of the prompts to log your ticket. Even if you have a Basic account, you can still log a ticket this way.

rajeshdpujara

Hey Nancy,

That really worked.. Happy that i could raise ticket at least.

Now, waiting for their response. Lets see ..

Thanks a lot.. Will update you accordingly..

Best Regards