All of my photos are uploading again to my Dropbox app, after restoring my iPhone.

Question

Hi, I use Dropbox Plus on my work computer and iPhone (just used as a camera). I have restored the iPhone, which involved copying the photos back to it. Dropbox is now trying to sync all of the photos again. This is my work phone that I use for product photography, so it' trying to sync 13,000+ photos.

Is it possible to tell the service to sync only media after a certain date, or is there a way to force it to see that the bulk of the photos have been sync'ed previously?

Thanks so much.

Nancy · Accepted Answer

Hey @sushidestroyer! Welcome to our forum.

Do you mean that you’ve enabled camera uploads on your iPhone and the Dropbox mobile app is trying to automatically upload your previous photos again, even though they’ve been uploaded to your account already?

If yes, what I can perhaps suggest is to clear the Dropbox app’s cache (from the Account tab > gear icon), turn off camera uploads for now and log out of the Dropbox app. Is the app still uploading the photos after logging back in again?

If not, you can go again to your camera uploads settings and set it to upload/back up “new photos only”.

Let me know if that helps.