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I can't share files or folders because of "A violation of Dropbox’s Terms of Service" message

Hello,

I've been having trouble sharing a file or folder for days I always get the message:

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

Before I had never seen any email or notice about this.

Can you help me look into this problem?

Many thanks,

Hoa Nguyen

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Comments

Jay

Hi @Hoanguyen2, thanks for bringing this to our attention.

In general, you would receive this message when going over your daily bandwidth limits for your Dropbox account and plan.

Did you receive any email regarding this matter?

This will help me to assist further!

Hoanguyen2

Thanks, Jay,

Usually, I will receive notifications from Dropbox that the storage capacity is almost full or should upgrade to a higher version for more advanced functions.
As for the violations of Dropbox's terms, there has not been any notification to my email.

Therefore, I am not sure which Dropbox terms I have violated when my storage capacity is at 70%.

Jay

This message isn't related to the quota amount on your account, but the daily limits when using shared links and file requests. It could also be related to the content you share.

Is any of that possible from what you saw on the article?

Hoanguyen2

Uhm, I think this issue is not related to the content or the titles of the shared files.
These folders I have been sharing with 3 other people before (last year and last month) and now I want to share them with 1 more person. I even tried with all the folders and could not share any folder with others. (T_T)

Jay

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hoanguyen2

I don't quite understand what you mean.
Do you want to discuss this directly via email? That's fine of course.

Megan

Hey @Hoanguyen2, I just created a ticket on my end for you!

I'll see you there, thanks!

Cburn

Am having same issue as well

I've been having trouble sharing a file or folder for days I always get the message:

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

Nancy

@Cburn, is it alright to log a ticket to the email address you see here? We can check this internally.

Cburn

Yes. You can cause i need this fixed

Nancy

You’re all set, @Cburn! Please reply to my email, when you have some free time.