does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Hey there, @npp26, sorry to hear about that!
I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else.
Thanks!
Hey @lmich12, thanks for reaching out about this.
If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.
Let me know if you have any trouble finding that!
Yes, that’s what I’d like you to do. I have a feeling that Dropbox may have used the wrong email address. I no longer have access to my school account because I graduated. That’s the whole problem. I couldn’t cancel my Dropbox subscription because I no longer have access to the email associated with it. That school email address is [removed]. Please be sure nothing got sent there. And please use the email address associated with this username. It’s the email that has the name Jane Austen in it. I’m eager to get this resolved. Please help me to wrap this up soon.
[personal information removed per the Community's Guidelines]
Sure thing @jjb512 - you've got email!
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
Hi,
This issue is still not resolved. Did you get my latest email? It's the address that has the name Jane Austen in it.
Hey @jjb512, Nancy will reply to your email the soonest possible.
Make sure to keep an eye on the email chain.
