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I can't delete a system folder on the Dropbox app (Windows 11).

I unfortunately copy a system folder in my Dropbox. I deleted it a few moment after and it is now deleted in the Dropbox cloud but not in my computer. So I can't delete it any more in my computer and I frequently receive error messages "Synchro impossible". How to do to definitly delete all the folder in my computer?

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Nancy

Hi @AlainT, thanks for your post here.

What kind of system folder did you upload to Dropbox? Can you send me a screenshot of it?

Do you get any errors when trying to delete it from your device? If yes, I’d like a visual of that, as well.

Finally, what if you drag it out of the local Dropbox folder?

Let me know how it goes.

AlainT

Hi Nancy. The folder is the one of Bibleworks8 appli. Unfortunatly I can't drag il out Dropbox folder in my computer (no pb on Dropbox site). When I try to drog it out ou delete it, I receive the message : you must be administrator. So I am administrator of my computer. But I don't know if I have to something to be in admin mod. Thanks for all.

Nancy

Thanks for clarifying, @AlainT! Can you also send over a screenshot of the error you’re getting to have a visual? Here’s how you can upload it here:

Other than that, I’d like to know the OS version of your computer, as well as the syncing status and app version of your Dropbox app.