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Logic Pro project files disappeared from my Mac and the web

I'm not sure when this issue started but I have a new Macbook and all my files are stored on DROPBOX via desktop app. A few days ago I noticed that the LOGIC PRO PROJECT files were missing in the majority of their respected folders. Obviously, i didn't delete these. When I open the folder only the AUDIO FILES, BOUNCES, and FREEZE FILES folders are visible. This is BOTH in my FINDER AND ON THE WEB/ONLINE VERSION. I have no idea what happened. I know it isn't because of the new mac change because I checked the files when i connected the new mac and all was well. This has just randomly happened.

I've seen a few threads on here but none seem to have the issue where the Project file is not showing up on the web version of Dropbox as well as the desktop app. I am at my wits end and I have many clients data in danger as well as my own!!!

What I don't understand is WHY THE PROJECT FILES ONLY???

SOMEONE PLEASE HELP!!!!!

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Comments

Walter

Hi there @Zion2 - thanks for bringing this to our attention.

Could you please let us know your computer's OS version, and the status and version of the Dropbox desktop app as shown in your menu bar?

What can you find about those files in your events page?

Also, are you saving your project files as folders or packages perhaps?

Let us know more and we'll take it from there.

Zion2

Hi Walter, I'm on Sonoma 14.5.

DROPBOX 204.4.5420

Up to Date

I save all my projects as folders and not packages

The Events page has alot of data but NOTHING relating to the missing project files as I can see. There doen't appear to be a way to narrow down the Events to just those relating specific files.

We are talking about 100+ files just disappearing

Walter

Thanks for the additional details @Zion2

Do those missing files show up in your deleted files page or locally in your computer's trash can?

Zion2

Hi Walter.

I've checked extensively and i cannot see those specific files in the Trash or in the deleted page within Dropbox. There are numerous deleted files that are titled things such as Z.pluginData and Z.songData but nothing more specific. The last session I had was on the 16th July and everything was fine before then.

Zion2

Screenshot 2024-07-31 at 10.08.06.png Screenshot 2024-07-31 at 10.09.13.png Screenshot 2024-07-31 at 10.10.47.png

Zion2

Screenshot 2024-07-31 at 11.55.29.png

Zion2

I have attached some images to help explain the issue

Walter

Thanks for the screenshots @Zion2 - much appreciated.

Could you please check if anything shows up in Finder outside of your Dropbox folder when it comes to the missing files?

Have you tried getting in touch with our support team directly for further assistance on this?

Zion2

This seems like a strange question. OF COURSE I HAVE CHECKED FINDER!

I only wish to speak to support staff. Could you please tell me how I can do that aside from paying you guys more money to "upgrade" my subscription?

Walter

Thanks for clarifying that for me @Zion2

I took a look in our system and I can see that you have an open ticket with our support team about this issue, so I'd suggest getting back to them with any additional information or questions you may have about this as they'd be better equipped to help further with account and device specific information.

Zion2

Yes the ticket has been open for about two days, with no response from anyone for a day...

This is really not good enough considering this is a paid service.